Hello,
are there any news on this?
We still have 2 accounts which run into the Internal Error.
*8875125139*
-------
Method Name:
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\n SELECT
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
FROM product_group_view\n WHERE
segments.date BETWEEN '2024-01-10' AND '2024-01-10'\n
AND campaign.status IN(ENABLED, PAUSED, REMOVED)\n AND
ad_group.status IN(ENABLED, PAUSED, REMOVED)\n AND
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n
AND ad_group_criterion.listing_group.type = 'UNIT'\n AND
metrics.impressions > 0 AND segments.date = '2024-01-10' "}
Response
-------
Headers: {
"request-id": "IyQaAt-kGQOON5NocTeJNA",
"date": "Fri, 09 Feb 2024 14:15:48 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}
Fault
-------
Status code: 13
Details: Internal error encountered.
Failure:
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An
internal error has occurred."}],"requestId":"IyQaAt-kGQOON5NocTeJNA"}
*7041860131*
-------
Method Name:
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=7041860131",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"7041860131","query":"\n SELECT
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
FROM product_group_view\n WHERE
segments.date BETWEEN '2024-01-10' AND '2024-01-10'\n
AND campaign.status IN(ENABLED, PAUSED, REMOVED)\n AND
ad_group.status IN(ENABLED, PAUSED, REMOVED)\n AND
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n
AND ad_group_criterion.listing_group.type = 'UNIT'\n AND
metrics.impressions > 0 AND segments.date = '2024-01-10' "}
Response
-------
Headers: {
"request-id": "-hXX-ebMy5pLNAU3ufwqcg",
"date": "Fri, 09 Feb 2024 14:21:28 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}
Fault
-------
Status code: 13
Details: Internal error encountered.
Failure:
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An
internal error has occurred."}],"requestId":"-hXX-ebMy5pLNAU3ufwqcg"}
On Monday, January 29, 2024 at 8:48:46 PM UTC+1 Konstantin Tarassow wrote:
> Just ran a fresh retry:
>
> *7041860131*
> *Internal error*
> *"request-id": "xxrYqrzE2RMHu_a38pPBrg", "date": "Mon, 29 Jan 2024
> 16:03:25 GMT",*
>
> Method Name:
> /google.ads.googleads.v14.services.GoogleAdsService/SearchStream
> Host: googleads.googleapis.com
> Headers: {
> "x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0
> gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
> "x-goog-request-params": "customer_id=7041860131",
>
> "developer-token": "REDACTED",
> "login-customer-id": "4554523147"
> }
> Request:
> {"customerId":"7041860131","query":"\n SELECT
> segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
>
> FROM product_group_view\n WHERE
> segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n
> AND campaign.status IN(ENABLED, PAUSED, REMOVED)\n AND
> ad_group.status IN(ENABLED, PAUSED, REMOVED)\n AND
> ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n
> AND ad_group_criterion.listing_group.type = 'UNIT'\n AND
> metrics.impressions > 0 AND segments.date = '2024-01-01' "}
>
> Response
> -------
> Headers: {
> "request-id": "xxrYqrzE2RMHu_a38pPBrg",
> "date": "Mon, 29 Jan 2024 16:03:25 GMT",
>
> "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
> }
>
> Fault
> -------
> Status code: 13
> Details: Internal error encountered.
>
>
>
>
>
> *8875125139*
> *Internal error*
> *"request-id": "EzraB_Av0WPkHCX6pw3_BQ", "date": "Mon, 29 Jan 2024
> 15:58:17 GMT",*
>
> Method Name:
> /google.ads.googleads.v14.services.GoogleAdsService/SearchStream
> Host: googleads.googleapis.com
> Headers: {
> "x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0
> gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
> "x-goog-request-params": "customer_id=8875125139",
>
> "developer-token": "REDACTED",
> "login-customer-id": "4554523147"
> }
> Request:
> {"customerId":"8875125139","query":"\n SELECT
> segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
>
> FROM product_group_view\n WHERE
> segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n
> AND campaign.status IN(ENABLED, PAUSED, REMOVED)\n AND
> ad_group.status IN(ENABLED, PAUSED, REMOVED)\n AND
> ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n
> AND ad_group_criterion.listing_group.type = 'UNIT'\n AND
> metrics.impressions > 0 AND segments.date = '2024-01-01' "}
>
> Response
> -------
> Headers: {
> "request-id": "EzraB_Av0WPkHCX6pw3_BQ",
> "date": "Mon, 29 Jan 2024 15:58:17 GMT",
>
> "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
> }
>
> Fault
> -------
> Status code: 13
> Details: Internal error encountered.
>
>
> The third one is interesting, it now says that the account is deactivated,
> which is not true,
> we verify specifically with the customer, he says he did not touch it in
> any way.
>
> *6600753004*
>
> *The customer account can't be accessed because it is not yet enabled or
> has been deactivated.*
> * "request-id": "V_kDYTHeL-URYkJeImoEyQ", "Mon, 29 Jan 2024 15:57:14 GMT",*
>
> Headers: {
> "x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0
> gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
> "x-goog-request-params": "customer_id=6600753004",
>
> "developer-token": "REDACTED",
> "login-customer-id": "4554523147"
> }
> Request:
> {"customerId":"6600753004","query":"\n SELECT
> segments.date,\ncampaign.id,\nad_group.id
> ,\nsegments.keyword.ad_group_criterion,\nad_group_ad.ad.id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.interactions,\nmetrics.impressions\n
>
> FROM ad_group_ad\n WHERE
> segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n
> AND campaign.status IN (ENABLED, PAUSED, REMOVED)\n AND
> ad_group.status IN (ENABLED, PAUSED, REMOVED)\n AND
> ad_group_ad.status IN(ENABLED, PAUSED, REMOVED)\n AND
> metrics.impressions > 0 AND segments.date = '2024-01-01' "}
>
> Response
> -------
> Headers: {
> "request-id": "V_kDYTHeL-URYkJeImoEyQ",
> "date": "Mon, 29 Jan 2024 15:57:14 GMT",
>
> "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
> }
>
> Fault
> -------
> Status code: 7
> Details: The caller does not have permission
>
>
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