Hi Team It seems we are able to upload an offline conversion , for the Google Ads account (451-885-6880), the conversion action ‘Test-Offline-Purchase1’ but we can see Need More attention status with below text
Needs attention check_circle Recording conversions Last conversion recorded Feb 10, 2025 (Yesterday) report_problem Enhanced conversions needs attention Go to diagnostics report_problem Improve imported data quality Could you please confirm what we need to change or update we have created lead in website using user data without hashing sha256 and then tried offline conversion from CRM using UploadEnhancedConversionsForLeads.php api , in this google ads api we send user data as hashed sha256 , is this the reason for the above notification or do we need anything to change or update let us know by reviewing the above conversion , Thank You! On Friday, February 7, 2025 at 5:31:11 PM UTC+5:30 Google Ads API Forum Advisor wrote: > Hi, > > Upon checking your Google Ads account (451-885-6880), the conversion > action ‘Test-Offline-Purchase1’, I could see a conversion action status > showing as "Inactive". I would recommend that you kindly refer to this help > center article "*Conversion Tracking: Troubleshooting conversion tracking > status* > <https://support.google.com/google-ads/troubleshooter/13455130?hl=en&sjid=7478612856843128027-AP>" > > to troubleshoot your conversions based on your conversion action ID status. > After checking the diagnostics tab, I could see the ‘No user-provided data > matches’ warning. > > *No user-provided data matches* > <https://support.google.com/google-ads/answer/15249267?hl=en#:~:text=No%20user%2Dprovided%20data%20matches> > > this alert shows when there have been no matches with your imported > user-provided data. Please check that your imported user provided data is > normalized, hashed properly and is consistent with the user data captured > by your website forms. > > I would suggest you refer to the *Monitor offline data diagnostics* > <https://developers.google.com/google-ads/api/docs/conversions/upload-summaries> > > documentation as it helps to find the overall health of the conversion > upload processes. When I executed a *Conversion action level diagnostics* > <https://developers.google.com/google-ads/api/docs/conversions/upload-summaries#conversion_action_level_diagnostics> > > query for the conversion action through the API, I received a > *CLICK_NOT_FOUND* > <https://developers.google.com/google-ads/api/reference/rpc/v15/ConversionUploadErrorEnum.ConversionUploadError#click_not_found> > > error. This error occurs when the email address or phone number for this > event can't be matched to a click. This may be because it didn't come from > a Google Ads campaign, and you can safely ignore this warning. If this > includes more imported events than is expected, you may need to check your > setup. > > > This message is in relation to case > "ref:!00D1U01174p.!5004Q02vGwFf:ref" (ADR-00284696) > > Thanks, > > [image: Google Logo] Google Ads API Team > Feedback > How was our support today? > > [image: rating1] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=1&entry.295079254=5004Q00002vGwFfQAK> > > [image: rating2] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=2&entry.295079254=5004Q00002vGwFfQAK> > > [image: rating3] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=3&entry.295079254=5004Q00002vGwFfQAK> > > [image: rating4] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/formResponse?usp=pp_url&entry.141427034=4&entry.295079254=5004Q00002vGwFfQAK> > > [image: rating5] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/formResponse?usp=pp_url&entry.141427034=5&entry.295079254=5004Q00002vGwFfQAK> > > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/adwords-api/747778f9-2aff-4bcd-bb0f-9818fb237accn%40googlegroups.com.
