Hi Anash,
I have no direct way to retrieve the keyword, MutateJobService does not
return any reference, only the error message. I can only poll the keywords
list and search there, unless I'm missing something.
A. For my (first) problem, let me give you a common scenario:
1. Keyword 'false ceiling' is rejected
2. I send an exemption request, using the API
3. One day later, I get list of keywords, using Adwords API, and the
keyword still does not appear in the keywords list
How can I know that the keyword does not appear:
i. Because my exemption request was reviewed and denied, or
ii. Because my exemption request was not yet reviewed
This is important because I would like to know when should I stop polling
the keywords list in the API (after 1 day, after 2?), to detect if any new
one has appeared.
B. Lately, I also hit another issue, that is somewhat analogue:
Using MutateJobService, I’m sending an Ad that violates AdWords rules.
I’m getting an error response like:
{'isExemptable': 'true', 'externalPolicyDescription': 'This ad or keyword
requires review before it can run.', 'errorString':
'PolicyViolationError.POLICY_ERROR', 'fieldPath':
'operations[0].operand.ad.headline', 'trigger': '', 'externalPolicyName':
'Google AdWords', 'violatingParts': [{'index': '6', 'length': '4'}], 'key':
{'policyName': 'counterfeit_designer_goods', 'violatingText': 'faux'},
'ApiError_Type': 'PolicyViolationError', 'externalPolicyUrl': ''}
Should I:
i. immediately send an exemption response
ii. wait some time to see if ad is accepted
ii.a. can you confirm that the only way of knowing that the ad is
accepted / rejected is to poll the ads list, in Adwords API, and see if the
ad appeared there?
ii. b. if this is the case, when (after what period of time) should I
stop polling, and consider that the ad is rejected?
C. Analogue with (B), for a keyword:
Using MutateJobService, I’m sending a keyword that violates AdWords rules.
I’m getting an error response like:
{'isExemptable': 'false', 'externalPolicyDescription': 'This ad or keyword
requires review before it can run.', 'errorString':
'CriterionPolicyError.POLICY_ERROR’, 'fieldPath':
'operations[3].operand.criterion.text', 'trigger': 'faux',
'externalPolicyName': 'Google AdWords', 'violatingParts': [{'index': '6',
'length': '4'}], 'key': {'policyName': 'counterfeit_designer_goods',
'violatingText': 'faux'}, 'ApiError_Type': 'CriterionPolicyError',
'externalPolicyUrl': ''}
i. can you confirm that the only way of knowing that the keyword is
accepted / rejected is to poll the keywords list, in Adwords API, and see
if it appeared there?
ii if this is the case, when (after what period of time) should I stop
polling, and consider that the keyword is definitely rejected?
Could you please assist with those 3 cases?
Thanks!
Vlad Z.
On Monday, March 10, 2014 4:19:00 PM UTC+1, Anash P. Oommen (AdWords API
Team) wrote:
>
> Hi Vlad,
>
> You will be able to retrieve the keyword to see if it was approved or not.
> Is that what you are looking for?
>
> Cheers,
> Anash
>
> On Wednesday, March 5, 2014 5:04:14 AM UTC-5, Vlad Zloteanu wrote:
>>
>> Hello,
>>
>> Thank you all for your responses.
>>
>> After sending an exemption request, is there a mean to know if the
>> exemption request was approved or not?
>>
>> Use case: a keyword is disallowed by google, we send an exemption
>> request, using the API. The keyword is still banned.
>> How can we know if the keyword is still banned, after an exemption
>> request, because:
>> - the exemption request was not yet reviewed by Google
>> - the exemption request was reviewed and refused
>>
>> Best,
>> Vlad
>>
>> On Thursday, February 20, 2014 3:53:36 PM UTC+1, Jeremy Aube wrote:
>>>
>>> Typically the workflow is that if there is an immediate policy
>>> violation, you will get an error for that ad with the policy violation, at
>>> which point you can submit an exemption request. Most libraries should have
>>> some sort of example code to show you how to do this.
>>>
>>> For an ad marked "pending review", that generally means a manual review
>>> needs to be done on Google's end, so an exemption request won't do you any
>>> good there, either before or after the review.
>>>
>>> On Wednesday, February 19, 2014 10:22:34 AM UTC-5, Vlad Zloteanu wrote:
>>>>
>>>> Hello Anash,
>>>>
>>>>
>>>> Thank you for your answer, it is very helpful.
>>>>
>>>> I would like to confirm with you: what is the exact use case of an
>>>> exemption request? (through API)
>>>>
>>>> Should we send an exemption request immediately after an ad is marked
>>>> as 'pending review'?
>>>> Or should we wait the decision, then send an exemption request, if the
>>>> decision is negative?
>>>>
>>>>
>>>> Best,
>>>> Vlad
>>>>
>>>> On Wednesday, February 19, 2014 3:49:47 PM UTC+1, Anash P. Oommen
>>>> (AdWords API Team) wrote:
>>>>>
>>>>> Hi Vlad,
>>>>>
>>>>> 1. No, all ads submitted through any service (MutateJobService,
>>>>> AdGroupAdService) undergoes review. A good share of the ads are reviewed
>>>>> automatically, some requires a manual review and can take time.
>>>>> 2. The exemption applies to one ad at a time (i.e. if you have two ads
>>>>> that violate a policy, then both needs their own exemption requests).
>>>>> 3. If you have an account manager at Google, you could reach out to
>>>>> that person and see if there's a provision for such a pre-approval. There
>>>>> isn't any from the AdWords API side.
>>>>> 4. validateOnly is restricted to verifying editorial policy
>>>>> violations. It cannot catch more complex ones like trademark violation,
>>>>> for
>>>>> instance.
>>>>>
>>>>> Hope this helps. Let me know if you have more questions.
>>>>>
>>>>> Cheers,
>>>>> Anash P. Oommen,
>>>>> AdWords Scripts Team
>>>>>
>>>>>
>>>>> On Tuesday, February 18, 2014 6:16:54 PM UTC-5, Vlad Zloteanu wrote:
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>>
>>>>>> As we control the accounts of multiple publishers, from multiple
>>>>>> industries, we need a way to automate the treatment of policy violation
>>>>>> errors (for example, a "false ceiling" campaign will have all the
>>>>>> keywords
>>>>>> and ads submitted to review because of the presence of the word 'false').
>>>>>>
>>>>>>
>>>>>> If I push all the ads using MutateJobService, for the ads marked as
>>>>>> 'pending review':
>>>>>>
>>>>>> 1. Should I immediately submit an exemption request? (Does this speed
>>>>>> up the review process?) Or should I only submit an exemption request
>>>>>> when
>>>>>> (if) the ad is disapproved?
>>>>>>
>>>>>> 2. Will the exemption be applied to all future ads?
>>>>>> For example, an ad may be submitted to review because of the word
>>>>>> 'false'. Does the exemption refer to this specific ad, or to all future
>>>>>> ads
>>>>>> containing 'false'?
>>>>>>
>>>>>> 3. If the response to (2) is negative, is it any way to avoid future
>>>>>> policy violations, for a single word? In my example, could we be
>>>>>> pre-approved for the word 'false' ?
>>>>>>
>>>>>> 4. Can I pre-verify the keywords and ads for policy violations, using
>>>>>> https://developers.google.com/adwords/api/docs/guides/soap#validateOnly?
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>
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