Hi Ray, we are experiencing an unpleasant interplay between this compression level limitation and the size of ad files uploaded.
We have lowered the compression level of PNGs in order to accommodate the limitation, as you have described in this thread. But now instead of InternalApiError.UNEXPECTED_INTERNAL_API_ERROR we are receiving ImageError.FILE_TOO_LARGE due to the fact that less compression implies a larger binary. Right now we are "fighting" this situation by trial and error, probably we will have to guess the compression levels and submit the same file multiple times upon error. Should not the API support proper compression at any level? Or, at least, establish a standard compression level and support any file size (bound by the given ad dimensions) for that given setting? Leaving API clients to deal with this issue makes the solution unnecessarily complicated and inefficient, just my opinion. :) Thanks in advance! Cheers, Rodrigo Em domingo, 27 de julho de 2014 17h57min46s UTC-3, Rodrigo Ferreira escreveu: > > Hi Ray, > > sorry for the long delay in getting back to you. > > I have tested uploading the ads using a lower PNG compression level (3, > default was 6) and now it seems to work. > > If I find any other case where this change in compression level does not > solve the problem I will let you know. > > Thanks for your help! > > Best, > Rodrigo > > Em terça-feira, 6 de maio de 2014 12h49min31s UTC-3, Ray Tsang (AdWords > API Team) escreveu: >> >> Rodrigo, >> >> It seems like there is something weird about the image you used that's >> causing errors in the system. Our engineers were able to reproduce the >> issue - however they were also able to resolve it by re-saving the image >> with default settings. Essentially it also reduced resolution, etc. Could >> I trouble you to reproduce the asset and uploading it w/ a slightly >> different resolution setting? >> >> Thanks, >> >> Ray >> >> On Thursday, April 3, 2014 3:39:47 PM UTC-4, Ray Tsang (AdWords API Team) >> wrote: >>> >>> Rodrigo, >>> >>> I've received your log. I'll continue to work on this. >>> >>> Thanks! >>> >>> Ray >>> >>> On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang (AdWords API >>> Team) wrote: >>>> >>>> Rodrigo, >>>> >>>> FYI we are looking into this issue but will need your help to generate >>>> one more request. Please also confirm if this is a persistent issue for >>>> you. >>>> >>>> Thanks, >>>> >>>> Ray >>>> >>>> On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray Tsang (AdWords API >>>> Team) wrote: >>>>> >>>>> Rodrigo, >>>>> >>>>> Thanks for the log. I'll be investigating this. >>>>> >>>>> Cheers! >>>>> >>>>> Ray >>>>> >>>>> On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray Tsang (AdWords API >>>>> Team) wrote: >>>>>> >>>>>> Rodrigo, >>>>>> >>>>>> Thanks! Just wanted to make sure because it was a common issue. >>>>>> Could I trouble you to run the request again and send me the latest >>>>>> response (with the requestId). >>>>>> >>>>>> Appreciate the help, >>>>>> >>>>>> Ray >>>>>> >>>>>> On Thursday, March 6, 2014 9:36:34 PM UTC-5, Rodrigo Ferreira wrote: >>>>>>> >>>>>>> Hi Ray, I do 2 and let SoapClient take care of encoding. >>>>>>> >>>>>>> I remember trying 1 and always getting an error, whilst 2 works most >>>>>>> of the time except for the relatively rare occasions where I run into >>>>>>> the >>>>>>> issue. >>>>>>> >>>>>>> Em quinta-feira, 6 de março de 2014 20h04min13s UTC-3, Ray Tsang >>>>>>> (AdWords API Team) escreveu: >>>>>>>> >>>>>>>> Rodrigo, >>>>>>>> >>>>>>>> First thing I'd like to make sure how you are setting the file >>>>>>>> content into the data field. Did you do: >>>>>>>> 1. ...->data = base64_encode(file_get_content(...)) or >>>>>>>> 2. ...->data = file_get_content(...) >>>>>>>> >>>>>>>> Thanks, >>>>>>>> >>>>>>>> On Thursday, March 6, 2014 2:57:16 PM UTC-5, Rodrigo Ferreira wrote: >>>>>>>>> >>>>>>>>> I use my own PHP library based on SoapClient component and the >>>>>>>>> specs. >>>>>>>>> >>>>>>>>> Em quarta-feira, 5 de março de 2014 19h19min38s UTC-3, Ray Tsang >>>>>>>>> (AdWords API Team) escreveu: >>>>>>>>>> >>>>>>>>>> Rodrigo, >>>>>>>>>> >>>>>>>>>> Could I trouble you to confirm what client library are you using? >>>>>>>>>> >>>>>>>>>> Thanks, >>>>>>>>>> >>>>>>>>>> On Monday, March 3, 2014 5:55:43 PM UTC-5, Ray Tsang (AdWords API >>>>>>>>>> Team) wrote: >>>>>>>>>>> >>>>>>>>>>> Rodrigo, >>>>>>>>>>> >>>>>>>>>>> Could I trouble you to send me the full request using the "Reply >>>>>>>>>>> to Author" function? (with sensitive information stripped out). >>>>>>>>>>> >>>>>>>>>>> Thanks, >>>>>>>>>>> >>>>>>>>>>> Ray >>>>>>>>>>> >>>>>>>>>>> On Wednesday, February 26, 2014 5:12:12 PM UTC-5, Rodrigo >>>>>>>>>>> Ferreira wrote: >>>>>>>>>>>> >>>>>>>>>>>> Hi there, >>>>>>>>>>>> >>>>>>>>>>>> I am experience the following error when I perform calls to >>>>>>>>>>>> "mutate ADD" image ads. >>>>>>>>>>>> >>>>>>>>>>>> It seems random and not dependent on input. >>>>>>>>>>>> >>>>>>>>>>>> How should I go about it? >>>>>>>>>>>> >>>>>>>>>>>> Thanks in advance! >>>>>>>>>>>> >>>>>>>>>>>> Best, >>>>>>>>>>>> Rodrigo >>>>>>>>>>>> >>>>>>>>>>>> <soap:Envelope xmlns:soap=" >>>>>>>>>>>> http://schemas.xmlsoap.org/soap/envelope/";> >>>>>>>>>>>> <soap:Header> >>>>>>>>>>>> <ResponseHeader xmlns=" >>>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>>>> <requestId>0004f2f24d7d1c980ae0644300002285</requestId> >>>>>>>>>>>> <serviceName>AdGroupAdService</serviceName> >>>>>>>>>>>> <methodName>mutate</methodName> >>>>>>>>>>>> <operations>0</operations> >>>>>>>>>>>> <responseTime>10183</responseTime> >>>>>>>>>>>> </ResponseHeader> >>>>>>>>>>>> </soap:Header> >>>>>>>>>>>> <soap:Body> >>>>>>>>>>>> <soap:Fault> >>>>>>>>>>>> <faultcode>soap:Server</faultcode> >>>>>>>>>>>> <faultstring>[ImageError.SERVER_ERROR @ >>>>>>>>>>>> operations[0].operand.ad.image.data] >>>>>>>>>>>> </faultstring> >>>>>>>>>>>> <detail> >>>>>>>>>>>> <ApiExceptionFault xmlns=" >>>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>>>> <message>[ImageError.SERVER_ERROR @ >>>>>>>>>>>> operations[0].operand.ad.image.data]</message> >>>>>>>>>>>> >>>>>>>>>>>> <ApplicationException.Type>ApiException</ApplicationException.Type> >>>>>>>>>>>> <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; >>>>>>>>>>>> xsi:type="ImageError"> >>>>>>>>>>>> <fieldPath>operations[0].operand.ad.image.data</fieldPath> >>>>>>>>>>>> <trigger></trigger> >>>>>>>>>>>> <errorString>ImageError.SERVER_ERROR</errorString> >>>>>>>>>>>> <ApiError.Type>ImageError</ApiError.Type> >>>>>>>>>>>> <reason>SERVER_ERROR</reason> >>>>>>>>>>>> </errors> >>>>>>>>>>>> </ApiExceptionFault> >>>>>>>>>>>> </detail> >>>>>>>>>>>> </soap:Fault> >>>>>>>>>>>> </soap:Body> >>>>>>>>>>>> </soap:Envelope> >>>>>>>>>>>> >>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/5c8a760f-8697-4c92-b5cf-27727997b287%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
