Rodrigo, Could I trouble you to send me a few more images that failed to upload (in private)?
Thanks! Ray On Wednesday, August 20, 2014 9:48:34 AM UTC-4, Ray Tsang (AdWords API Team) wrote: > > Rodrigo, > > Thanks for the update. I'll follow up on this. > > Cheers, > > Ray > > On Tuesday, August 19, 2014 7:52:55 PM UTC-4, Rodrigo Ferreira wrote: >> >> Hi Ray, >> >> we use for our images the PNG format. We create the ads from a template >> system and generate the binary through the "imagepng" function that is >> part of the PHP GD library (Version 2.0 w/ libPNG 1.2.46). >> >> We had to lower the compression level to 3 so that all our ads were >> uploaded without problems (as you have suggested, tweaking compression >> level). But now we have encountered a new ad instance that, with >> compression level 3, is too large. >> >> From tests, it seems that no single compression level we choose is good >> for uploading all our ads (which suffer minor changes from time to >> time). I will try other formats and levels. >> >> Cheers >> Rodrigo >> >> On 19-08-2014 19:20, Ray Tsang (AdWords API Team) wrote: >> > Rodrigo, >> > >> > Could I trouble you to try w/ a different compression level and/or >> > potentially a different file format? >> > What software are you using to produce the final image that is to be >> > uploaded?? >> > >> > Thanks, >> > >> > Ray >> > >> > On Tuesday, August 19, 2014 12:39:23 PM UTC-4, Rodrigo Ferreira wrote: >> > >> > Hi Ray, >> > >> > we are experiencing an unpleasant interplay between this >> compression >> > level limitation and the size of ad files uploaded. >> > >> > We have lowered the compression level of PNGs in order to >> > accommodate the limitation, as you have described in this thread. >> > >> > But now instead of InternalApiError.UNEXPECTED_INTERNAL_API_ERROR >> we >> > are receiving ImageError.FILE_TOO_LARGE due to the fact that less >> > compression implies a larger binary. >> > >> > Right now we are "fighting" this situation by trial and error, >> > probably we will have to guess the compression levels and submit >> the >> > same file multiple times upon error. >> > >> > Should not the API support proper compression at any level? >> > >> > Or, at least, establish a standard compression level and support >> any >> > file size (bound by the given ad dimensions) for that given >> setting? >> > >> > Leaving API clients to deal with this issue makes the solution >> > unnecessarily complicated and inefficient, just my opinion. :) >> > >> > Thanks in advance! >> > >> > Cheers, >> > Rodrigo >> > >> > Em domingo, 27 de julho de 2014 17h57min46s UTC-3, Rodrigo Ferreira >> > escreveu: >> > >> > Hi Ray, >> > >> > sorry for the long delay in getting back to you. >> > >> > I have tested uploading the ads using a lower PNG compression >> > level (3, default was 6) and now it seems to work. >> > >> > If I find any other case where this change in compression level >> > does not solve the problem I will let you know. >> > >> > Thanks for your help! >> > >> > Best, >> > Rodrigo >> > >> > Em terça-feira, 6 de maio de 2014 12h49min31s UTC-3, Ray Tsang >> > (AdWords API Team) escreveu: >> > >> > Rodrigo, >> > >> > It seems like there is something weird about the image you >> > used that's causing errors in the system. Our engineers >> > were able to reproduce the issue - however they were also >> > able to resolve it by re-saving the image with default >> > settings. Essentially it also reduced resolution, etc. >> > Could I trouble you to reproduce the asset and uploading >> > it w/ a slightly different resolution setting? >> > >> > Thanks, >> > >> > Ray >> > >> > On Thursday, April 3, 2014 3:39:47 PM UTC-4, Ray Tsang >> > (AdWords API Team) wrote: >> > >> > Rodrigo, >> > >> > I've received your log. I'll continue to work on this. >> > >> > Thanks! >> > >> > Ray >> > >> > On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang >> > (AdWords API Team) wrote: >> > >> > Rodrigo, >> > >> > FYI we are looking into this issue but will need >> > your help to generate one more request. Please >> also >> > confirm if this is a persistent issue for you. >> > >> > Thanks, >> > >> > Ray >> > >> > On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray >> > Tsang (AdWords API Team) wrote: >> > >> > Rodrigo, >> > >> > Thanks for the log. I'll be investigating >> this. >> > >> > Cheers! >> > >> > Ray >> > >> > On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray >> > Tsang (AdWords API Team) wrote: >> > >> > Rodrigo, >> > >> > Thanks! Just wanted to make sure because >> it >> > was a common issue. Could I trouble you to >> > run the request again and send me the >> latest >> > response (with the requestId). >> > >> > Appreciate the help, >> > >> > Ray >> > >> > On Thursday, March 6, 2014 9:36:34 PM >> UTC-5, >> > Rodrigo Ferreira wrote: >> > >> > Hi Ray, I do 2 and let SoapClient take >> > care of encoding. >> > >> > I remember trying 1 and always getting >> > an error, whilst 2 works most of the >> > time except for the relatively rare >> > occasions where I run into the issue. >> > >> > Em quinta-feira, 6 de março de 2014 >> > 20h04min13s UTC-3, Ray Tsang (AdWords >> > API Team) escreveu: >> > >> > Rodrigo, >> > >> > First thing I'd like to make sure >> > how you are setting the file >> content >> > into the data field. Did you do: >> > 1. ...->data = >> > >> base64_encode(file_get_content(...)) or >> > 2. ...->data = >> file_get_content(...) >> > >> > Thanks, >> > >> > On Thursday, March 6, 2014 2:57:16 >> > PM UTC-5, Rodrigo Ferreira wrote: >> > >> > I use my own PHP library based >> > on SoapClient component and the >> > specs. >> > >> > Em quarta-feira, 5 de março de >> > 2014 19h19min38s UTC-3, Ray >> > Tsang (AdWords API Team) >> escreveu: >> > >> > Rodrigo, >> > >> > Could I trouble you to >> > confirm what client library >> > are you using? >> > >> > Thanks, >> > >> > On Monday, March 3, 2014 >> > 5:55:43 PM UTC-5, Ray Tsang >> > (AdWords API Team) wrote: >> > >> > Rodrigo, >> > >> > Could I trouble you to >> > send me the full >> request >> > using the "Reply to >> > Author" function? >> (with >> > sensitive information >> > stripped out). >> > >> > Thanks, >> > >> > Ray >> > >> > On Wednesday, February >> > 26, 2014 5:12:12 PM >> > UTC-5, Rodrigo Ferreira >> > wrote: >> > >> > Hi there, >> > >> > I am experience the >> > following error >> when >> > I perform calls to >> > "mutate ADD" image >> ads. >> > >> > It seems random and >> > not dependent on >> input. >> > >> > How should I go >> > about it? >> > >> > Thanks in advance! >> > >> > Best, >> > Rodrigo >> > >> > <soap:Envelope >> > xmlns:soap=" >> http://schemas.xmlsoap.org/soap/envelope/ >> > < >> http://schemas.xmlsoap.org/soap/envelope/>"> >> > <soap:Header> >> > <ResponseHeader >> > xmlns=" >> https://adwords.google.com/api/adwords/cm/v201309 >> > < >> https://adwords.google.com/api/adwords/cm/v201309>"> >> > >> <requestId>0004f2f24d7d1c980ae0644300002285</requestId> >> > >> <serviceName>AdGroupAdService</serviceName> >> > >> <methodName>mutate</methodName> >> > >> <operations>0</operations> >> > >> <responseTime>10183</responseTime> >> > </ResponseHeader> >> > </soap:Header> >> > <soap:Body> >> > <soap:Fault> >> > >> <faultcode>soap:Server</faultcode> >> > >> <faultstring>[ImageError.SERVER_ERROR >> > @ >> > >> operations[0].operand.ad.image.data] >> > </faultstring> >> > <detail> >> > <ApiExceptionFault >> > xmlns=" >> https://adwords.google.com/api/adwords/cm/v201309 >> > < >> https://adwords.google.com/api/adwords/cm/v201309>"> >> > >> <message>[ImageError.SERVER_ERROR >> > @ >> > >> operations[0].operand.ad.image.data]</message> >> > >> <ApplicationException.Type>ApiException</ApplicationException.Type> >> > <errors >> > xmlns:xsi=" >> http://www.w3.org/2001/XMLSchema-instance >> > < >> http://www.w3.org/2001/XMLSchema-instance>" >> > >> xsi:type="ImageError"> >> > >> <fieldPath>operations[0].operand.ad.image.data</fieldPath> >> > <trigger></trigger> >> > >> <errorString>ImageError.SERVER_ERROR</errorString> >> > >> <ApiError.Type>ImageError</ApiError.Type> >> > >> <reason>SERVER_ERROR</reason> >> > </errors> >> > >> </ApiExceptionFault> >> > </detail> >> > </soap:Fault> >> > </soap:Body> >> > </soap:Envelope> >> > >> > -- >> > -- >> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >> > Also find us on our blog and Google+: >> > https://googleadsdeveloper.blogspot.com/ >> > https://plus.google.com/+GoogleAdsDevelopers/posts >> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >> > >> > You received this message because you are subscribed to the Google >> > Groups "AdWords API Forum" group. >> > To post to this group, send email to adwords-api@googlegroups.com >> > To unsubscribe from this group, send email to >> > adwords-api+unsubscr...@googlegroups.com >> > For more options, visit this group at >> > http://groups.google.com/group/adwords-api?hl=en >> > --- >> > You received this message because you are subscribed to a topic in the >> > Google Groups "AdWords API Forum" group. >> > To unsubscribe from this topic, visit >> > https://groups.google.com/d/topic/adwords-api/Pu7R3VEA6mY/unsubscribe. >> > To unsubscribe from this group and all its topics, send an email to >> > adwords-api+unsubscr...@googlegroups.com >> > <mailto:adwords-api+unsubscr...@googlegroups.com>. >> > To view this discussion on the web visit >> > >> https://groups.google.com/d/msgid/adwords-api/8cb8bdd8-f515-461a-a515-8ff7ade2825a%40googlegroups.com >> >> > < >> https://groups.google.com/d/msgid/adwords-api/8cb8bdd8-f515-461a-a515-8ff7ade2825a%40googlegroups.com?utm_medium=email&utm_source=footer>. >> >> >> > For more options, visit https://groups.google.com/d/optout. >> >> -- >> Rodrigo Ferreira, Cofundador >> Pousadinhas, encontre a sua! >> http://www.pousadinhas.com.br/ >> > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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