Hi Eli, I see that there was further correspondence from the Compliance team about 10 hours ago, indicating that they are looking into the issue for you. Since they are the ones who can actually fix the missing Terms & Conditions issue, I'll defer to them on that.
You are correct in that signing terms is part of the billing setup process, but we sometimes see issues with the terms acceptance not being recorded properly. That's where the Compliance team will step in and help users sign the terms manually. Rather than creating another production MCC, I recommend letting the Compliance team help you fix the one you already have. I wouldn't want you to go through the trouble of creating a new account just to find yourself in the same situation with that account as well. Thanks, Josh, AdWords API Team On Friday, September 19, 2014 11:17:50 AM UTC-4, eli....@aimeesoft.com wrote: > > Hi Josh, > The API compliance team just got back to me - they they that the terms are > not signed in the production MCC account and recommend to consult in this > forum... > How do you suggest to proceed? the thing is that i see in my mcc console > that terms are signed and billing preferences are set as well. > Moreover, if i understand correctly, i could not have setup the billing > preferences without accepting the terms, right? so how come your records > show billing preferences are ok but terms are not signed? > If you have no other suggestion i thought of opening a new MCC production > account, sign terms and billing preferences and get a new developer token. > If i understand correctly, when using the adwords API against test accounts > the only thing the "links" to the production mcc account is the developer > token, right? > Thanks, > Eli > > On Thursday, September 18, 2014 8:08:47 PM UTC+3, Josh Radcliff (AdWords > API Team) wrote: >> >> Hi Eli, >> >> I still see that Terms & Conditions are not signed on the production MCC. >> I also saw that you contacted the API Compliance team to resolve this ~30 >> minutes ago. You should hear back from them within the next day. Once >> they've resolved the Terms & Conditions issue, please let me know if you >> still encounter this error. >> >> Thanks, >> Josh, AdWords API Team >> >> On Thursday, September 18, 2014 12:46:53 PM UTC-4, eli....@aimeesoft.com >> wrote: >>> >>> Hi Josh, >>> I did use the correct customer id but while checking it i noticed it was >>> not connected to a test MCC. I created a MCC account and connected it >>> properly to the child account but the i still keep getting the incomplete >>> singup error. >>> I also opened a ticket in the support form you reffered me to but i got >>> no reply so far. >>> >>> On Tuesday, September 2, 2014 4:48:23 PM UTC+3, Josh Radcliff (AdWords >>> API Team) wrote: >>>> >>>> Hi Eli, >>>> >>>> Have you tried setting the clientCustomerId >>>> <https://developers.google.com/adwords/api/docs/guides/soap#clientCustomerId> >>>> header >>>> to the customer ID of one of the *child* AdWords accounts of your test >>>> MCC? >>>> >>>> Cheers, >>>> Josh, AdWords API Team >>>> >>>> On Sunday, August 31, 2014 8:22:01 AM UTC-4, eli....@aimeesoft.com >>>> wrote: >>>>> >>>>> Thanks Josh. >>>>> I checked again and we did accept the terms and did enter the billing >>>>> information as required. >>>>> In any case I used the contact form in the guide you refereed me to >>>>> and reported the problem. >>>>> >>>>> Thanks again, >>>>> Eli >>>>> >>>>> On Friday, August 29, 2014 4:15:11 PM UTC+3, Josh Radcliff (AdWords >>>>> API Team) wrote: >>>>>> >>>>>> Hi Eli, >>>>>> >>>>>> Billing info needs to be setup and terms and conditions must be >>>>>> accepted on the *production* MCC (the one with the developer token). >>>>>> I can see that terms & conditions have not been accepted yet on your >>>>>> production MCC. Please follow the instructions in our Common Errors >>>>>> Guide >>>>>> <https://developers.google.com/adwords/api/docs/common-errors#QuotaCheckError>. >>>>>> >>>>>> That guide also contains contact information you can use if you have >>>>>> trouble with the billing or terms & conditions setup. >>>>>> >>>>>> Cheers, >>>>>> Josh, AdWords API Team >>>>>> >>>>>> On Thursday, August 28, 2014 10:20:19 AM UTC-4, eli....@aimeesoft.com >>>>>> wrote: >>>>>>> >>>>>>> Hi, >>>>>>> When making requests with a production key to test a MCC i get an >>>>>>> INCOMPLETE_SIGNUP error. >>>>>>> I followed the instructions in other posts and made sure the billing >>>>>>> info is updated and the terms contract has been approved. >>>>>>> Can you please help? >>>>>>> >>>>>>> Test customer id: 879-695-1428 >>>>>>> Production customer id: 471-076-9636 >>>>>>> >>>>>>> Thanks, >>>>>>> Eli >>>>>>> >>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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