Hi,
we are experiencing problems when downloading product partition reports for some campaigns. We're loading these reports for large number of campaigns without problems but three campaigns started to fail consistently this morning (german time). We've successfully downloaded reports for the "problematic" campaigns in the past days. We're using the ReportDownloader from the Java API (v201607) and noticed that the call almost immediately fails with a DetailedReportDownloadResponseException: com.google.api.ads.adwords.lib.utils.v201607. DetailedReportDownloadResponseException: 500 at com.google.api.ads.adwords.lib.utils.v201607. DetailedReportDownloadResponseException$Builder.build( DetailedReportDownloadResponseException.java:35 ) at com.google.api.ads.adwords.lib.utils. AdHocReportDownloadHelperImpl.handleResponse(AdHocReportDownloadHelperImpl. java:111) at com.google.api.ads.adwords.lib.utils. AdHocReportDownloadHelperImpl.downloadReport(AdHocReportDownloadHelperImpl. java:55) at sun.reflect.GeneratedMethodAccessor279.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke( DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:483) at com.google.api.ads.common.lib.utils.AdsUtilityInvocationHandler. handleInvocation(AdsUtilityInvocationHandler.java:46) at com.google.common.reflect.AbstractInvocationHandler.invoke( AbstractInvocationHandler.java:87) at com.sun.proxy.$Proxy118.downloadReport(Unknown Source) at com.google.api.ads.adwords.lib.utils.AdHocReportDownloadHelper. downloadReport(AdHocReportDownloadHelper.java:49) at com.google.api.ads.adwords.lib.utils.v201607.ReportDownloader. downloadReport(ReportDownloader.java:72) According to the exception details, the problem is not triggered by the report definition but some internal error: 2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR AdWordsReportDownloadImpl httpStatus: 500 2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR AdWordsReportDownloadImpl message: 500 2016-10-25 11:15:59,244 121809 [qtp1454127753-13] ERROR AdWordsReportDownloadImpl fieldPath: -- 2016-10-25 11:15:59,245 121810 [qtp1454127753-13] ERROR AdWordsReportDownloadImpl trigger: Unable to read report data 2016-10-25 11:15:59,246 121811 [qtp1454127753-13] ERROR AdWordsReportDownloadImpl type: ReportDownloadError. ERROR_GETTING_RESPONSE_FROM_BACKEND The report definition looks as follows: <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <reportDefinition xmlns:ns2= "https://adwords.google.com/api/adwords/cm/v201607"> <ns2:selector> <ns2:fields>AdGroupId</ns2:fields> <ns2:fields>AverageCpc</ns2:fields> <ns2:fields>CampaignId</ns2:fields> <ns2:fields>Id</ns2:fields> <ns2:fields>Clicks</ns2:fields> <ns2:fields>Cost</ns2:fields> <ns2:fields>Impressions</ns2:fields> <ns2:fields>CpcBid</ns2:fields> <ns2:fields>ParentCriterionId</ns2:fields> <ns2:fields>PartitionType</ns2:fields> <ns2:fields>ProductGroup</ns2:fields> <ns2:fields>SearchImpressionShare</ns2:fields> <ns2:fields>BenchmarkAverageMaxCpc</ns2:fields> <ns2:predicates> <ns2:field>CampaignId</ns2:field> <ns2:operator>EQUALS</ns2:operator> <ns2:values>XXXXXXXX</ns2:values> </ns2:predicates> <ns2:predicates> <ns2:field>AdGroupStatus</ns2:field> <ns2:operator>EQUALS</ns2:operator> <ns2:values>ENABLED</ns2:values> </ns2:predicates> <ns2:predicates> <ns2:field>IsNegative</ns2:field> <ns2:operator>EQUALS</ns2:operator> <ns2:values>false</ns2:values> </ns2:predicates> <ns2:dateRange> <ns2:min>20160924</ns2:min> <ns2:max>20161023</ns2:max> </ns2:dateRange> </ns2:selector> <ns2:reportName>BMOS Report</ns2:reportName> <ns2:reportType>PRODUCT_PARTITION_REPORT</ns2:reportType> <ns2:dateRangeType>CUSTOM_DATE</ns2:dateRangeType> <ns2:downloadFormat>GZIPPED_XML</ns2:downloadFormat> </reportDefinition> I cannot write the client customer id or campaign ids here, but I'll be happy to share it with you privately if that's necessary for investigation. Best, Stefan -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. 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