Hello Nadine, I am working alongside Jordan do we have an update?
Regards Simon On Tuesday, June 27, 2017 at 10:18:31 PM UTC+1, Nadine Sundquist (AdWords API Team) wrote: > > Hello Jordan, > > I took a look on our servers, and at first glance it does look like it > could be the same issue. I've sent on the job IDs to my teammate who's > assigned to this. I'll get back to you when I hear back. This looks like a > tough one. Thank you for providing these job IDs. > > Take care, > Nadine, AdWords API Team > > On Tuesday, June 27, 2017 at 5:25:31 AM UTC-4, jor...@jcrocker.uk > <javascript:> wrote: >> >> Hi Nadine, >> >> I am currently facing the same situation as Greg in that all jobs I send >> are automatically going to a Cancelled status. These jobs are for product >> partitions. >> >> A few example job ID's: >> >> 520125237 >> 520125243 >> 519862123 >> 520125246 >> 519445444 >> 520125249 >> 520125240 >> >> These are all for account 682-998-6792. >> >> Could this be related to the same cause as Greg's issue? >> >> Kind regards, >> Jordan >> >> On Wednesday, March 1, 2017 at 7:20:33 PM UTC, Nadine Sundquist (AdWords >> API Team) wrote: >>> >>> Hi Greg, >>> >>> One of the engineers on my team found the root cause. We seem to be >>> having a few difficulties with operations that have product partitions. >>> We're currently putting some code in place to retry when those particular >>> operations have issues. >>> >>> Cheers, >>> Nadine, AdWords API Team >>> >>> On Wednesday, March 1, 2017 at 10:44:39 AM UTC-5, Nadine Sundquist >>> (AdWords API Team) wrote: >>>> >>>> Hi Greg, >>>> >>>> Thanks for all the helpful details! I started investigating on our >>>> servers to track down why this is happening. On my initial pass of our >>>> logs, I don't see a reason for the cancel happening when it appears that >>>> the job is finishing (whether it has errors or not). I'm pulling in a few >>>> more people here to take a look to help me solve this mystery. I'll get >>>> back to you when we've made a bit more progress on this. >>>> >>>> Best, >>>> Nadine, AdWords API Team >>>> >>>> On Tuesday, February 28, 2017 at 11:00:44 AM UTC-5, GregT wrote: >>>>> >>>>> Hi, Peter. >>>>> >>>>> We don't actually log the SOAP for these because the SOAP calls >>>>> themselves aren't failing -- it's just that the status of the jobs are >>>>> eventually getting returned as cancelled. As mentioned in the original >>>>> post, some have no processing or other errors at all - just the status >>>>> cancelled. Others have that status and have a single processing error: >>>>> BatchJobService.INTERNAL_ERROR, with no other information in the >>>>> processing >>>>> errors. An example of the printout of all the fields we get for that >>>>> error >>>>> is: >>>>> >>>>> errorType:BatchJobProcessingError, trigger:, >>>>> errorString:BatchJobProcessingError.INTERNAL_ERROR, fieldPath:, >>>>> reason:INTERNAL_ERROR >>>>> >>>>> A couple example jobs from yesterday that return the error (along with >>>>> being cancelled): >>>>> 450605098 >>>>> 450816012 >>>>> >>>>> A couple that have no error, but are just cancelled: >>>>> 450865617 >>>>> 451028751 >>>>> >>>>> All the ones listed in the original post fall into one of these two >>>>> categories, I believe. >>>>> >>>>> Thanks, >>>>> Greg >>>>> >>>>> On Monday, February 27, 2017 at 10:07:26 PM UTC-6, Peter Oliquino >>>>> wrote: >>>>>> >>>>>> Hello Greg, >>>>>> >>>>>> To help us investigate further, could you please provide us the SOAP >>>>>> logs for both request and response of one of your failed BatchJobService >>>>>> if >>>>>> you were able to capture them. Please reply using *Reply privately >>>>>> to author *when sending the requested information. Additionally, you >>>>>> may also inspect the downloadUrl and the list of processingErrors in the >>>>>> BatchJob to get possible reasons for the failure. >>>>>> >>>>>> Best regards, >>>>>> Peter >>>>>> AdWords API Team >>>>>> >>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/f64ecd06-13cc-483c-8f89-6d24c199e898%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
