Hello Nadine, Thank you for fixing this error for us. I will test it out and if we run into any issues Jordan or myself will get back in contact.
Regards Simon On Thursday, July 6, 2017 at 2:45:53 PM UTC+1, Nadine Sundquist (AdWords API Team) wrote: > > Hello Simon, > > The fix is now on our production servers. Please give it another try. If > you're still experiencing issues, please get back to me. > > Thanks, > Nadine, AdWords API Team > > On Wednesday, July 5, 2017 at 8:23:27 AM UTC-4, Nadine Sundquist (AdWords > API Team) wrote: >> >> Hello Simon, >> >> It looks like we have found the root cause. Now that the holidays are >> winding down here in the US, we can look at trying to find a solution. I'll >> keep you in the loop. >> >> Best, >> Nadine, AdWords API Team >> >> On Wednesday, July 5, 2017 at 5:32:44 AM UTC-4, si...@hotsnapper.com >> <javascript:> wrote: >>> >>> Hello Nadine, >>> >>> I am working alongside Jordan do we have an update? >>> >>> Regards >>> >>> Simon >>> >>> >>> >>> On Tuesday, June 27, 2017 at 10:18:31 PM UTC+1, Nadine Sundquist >>> (AdWords API Team) wrote: >>>> >>>> Hello Jordan, >>>> >>>> I took a look on our servers, and at first glance it does look like it >>>> could be the same issue. I've sent on the job IDs to my teammate who's >>>> assigned to this. I'll get back to you when I hear back. This looks like a >>>> tough one. Thank you for providing these job IDs. >>>> >>>> Take care, >>>> Nadine, AdWords API Team >>>> >>>> On Tuesday, June 27, 2017 at 5:25:31 AM UTC-4, jor...@jcrocker.uk >>>> wrote: >>>>> >>>>> Hi Nadine, >>>>> >>>>> I am currently facing the same situation as Greg in that all jobs I >>>>> send are automatically going to a Cancelled status. These jobs are for >>>>> product partitions. >>>>> >>>>> A few example job ID's: >>>>> >>>>> 520125237 >>>>> 520125243 >>>>> 519862123 >>>>> 520125246 >>>>> 519445444 >>>>> 520125249 >>>>> 520125240 >>>>> >>>>> These are all for account 682-998-6792. >>>>> >>>>> Could this be related to the same cause as Greg's issue? >>>>> >>>>> Kind regards, >>>>> Jordan >>>>> >>>>> On Wednesday, March 1, 2017 at 7:20:33 PM UTC, Nadine Sundquist >>>>> (AdWords API Team) wrote: >>>>>> >>>>>> Hi Greg, >>>>>> >>>>>> One of the engineers on my team found the root cause. We seem to be >>>>>> having a few difficulties with operations that have product partitions. >>>>>> We're currently putting some code in place to retry when those >>>>>> particular >>>>>> operations have issues. >>>>>> >>>>>> Cheers, >>>>>> Nadine, AdWords API Team >>>>>> >>>>>> On Wednesday, March 1, 2017 at 10:44:39 AM UTC-5, Nadine Sundquist >>>>>> (AdWords API Team) wrote: >>>>>>> >>>>>>> Hi Greg, >>>>>>> >>>>>>> Thanks for all the helpful details! I started investigating on our >>>>>>> servers to track down why this is happening. On my initial pass of our >>>>>>> logs, I don't see a reason for the cancel happening when it appears >>>>>>> that >>>>>>> the job is finishing (whether it has errors or not). I'm pulling in a >>>>>>> few >>>>>>> more people here to take a look to help me solve this mystery. I'll get >>>>>>> back to you when we've made a bit more progress on this. >>>>>>> >>>>>>> Best, >>>>>>> Nadine, AdWords API Team >>>>>>> >>>>>>> On Tuesday, February 28, 2017 at 11:00:44 AM UTC-5, GregT wrote: >>>>>>>> >>>>>>>> Hi, Peter. >>>>>>>> >>>>>>>> We don't actually log the SOAP for these because the SOAP calls >>>>>>>> themselves aren't failing -- it's just that the status of the jobs are >>>>>>>> eventually getting returned as cancelled. As mentioned in the original >>>>>>>> post, some have no processing or other errors at all - just the status >>>>>>>> cancelled. Others have that status and have a single processing error: >>>>>>>> BatchJobService.INTERNAL_ERROR, with no other information in the >>>>>>>> processing >>>>>>>> errors. An example of the printout of all the fields we get for that >>>>>>>> error >>>>>>>> is: >>>>>>>> >>>>>>>> errorType:BatchJobProcessingError, trigger:, >>>>>>>> errorString:BatchJobProcessingError.INTERNAL_ERROR, fieldPath:, >>>>>>>> reason:INTERNAL_ERROR >>>>>>>> >>>>>>>> A couple example jobs from yesterday that return the error (along >>>>>>>> with being cancelled): >>>>>>>> 450605098 >>>>>>>> 450816012 >>>>>>>> >>>>>>>> A couple that have no error, but are just cancelled: >>>>>>>> 450865617 >>>>>>>> 451028751 >>>>>>>> >>>>>>>> All the ones listed in the original post fall into one of these two >>>>>>>> categories, I believe. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Greg >>>>>>>> >>>>>>>> On Monday, February 27, 2017 at 10:07:26 PM UTC-6, Peter Oliquino >>>>>>>> wrote: >>>>>>>>> >>>>>>>>> Hello Greg, >>>>>>>>> >>>>>>>>> To help us investigate further, could you please provide us the >>>>>>>>> SOAP logs for both request and response of one of your failed >>>>>>>>> BatchJobService if you were able to capture them. Please reply using >>>>>>>>> *Reply >>>>>>>>> privately to author *when sending the requested information. >>>>>>>>> Additionally, you may also inspect the downloadUrl and the list of >>>>>>>>> processingErrors in the BatchJob to get possible reasons for the >>>>>>>>> failure. >>>>>>>>> >>>>>>>>> Best regards, >>>>>>>>> Peter >>>>>>>>> AdWords API Team >>>>>>>>> >>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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