A user of our system is seeing a significant disagreement between our data and the AdWords Express interface. Below are user-provided screenshots of the AdWords Express CID in question, its dashboard and our API request / response.
The mismatch between the 'Hayworth Equipment AWX' account description and the 'Hayworth Equipment Sales' account label on the dashboard suggests that this issue is due to user error (navigating to the wrong Express dashboard), but the user is confident they are not making a mistake and they report that these issues affect several of their Express accounts. For this specific account, you will notice that the API claims activity stopped on October 6th, yet the dashboard shows ongoing activity. On the days where both the dashboard and API show activity, the numbers do not come close to agreeing. Any help in explaining or resolving this discrepancy would be greatly appreciated. -------------------------------------------------------------------------------------------------------------------------------- *User-Provided Evidence* <https://lh3.googleusercontent.com/-lEfynuUWwxQ/Wf9V-2k-i6I/AAAAAAAABlU/_Zs3wc2U6vEq4l407n_DTxWk1Aq8fTEzQCLcBGAs/s1600/CID.png> <https://lh3.googleusercontent.com/-9OIS42wKucA/Wf9WA0BamEI/AAAAAAAABlY/M_QAFWJdfaQ4FOrS9kD9Oj1YOOuL8p5lwCLcBGAs/s1600/UI.png> -------------------------------------------------------------------------------------------------------------------------------- *Request* Headers ( [0] => Authorization: Bearer XXXXXXXXXXXXXXXXXXXXX [1] => developerToken: XXXXXXXXXXXXXXXXXXXXX [2] => clientCustomerId: 5571930852 [3] => includeZeroImpressions: true ) <reportDefinition> <selector> <fields>Date</fields> <fields>Impressions</fields> <fields>Clicks</fields> <fields>Ctr</fields> <fields>Cost</fields> <fields>ConversionValue</fields> <fields>AverageCpc</fields> <fields>Conversions</fields> <fields>ConversionRate</fields> <fields>CostPerConversion</fields> <fields>ValuePerConversion</fields> <fields>AveragePosition</fields> <dateRange> <min>20170906</min> <max>20171104</max> </dateRange> </selector> <reportName>Report</reportName> <reportType>ACCOUNT_PERFORMANCE_REPORT</reportType> <dateRangeType>CUSTOM_DATE</dateRangeType> <downloadFormat>GZIPPED_CSV</downloadFormat> </reportDefinition> -------------------------------------------------------------------------------------------------------------------------------- *Response* "Report (Sep 6, 2017-Nov 4, 2017)" Day,Impressions,Clicks,CTR,Cost,Total conv. value,Avg. CPC,Conversions,Conv. rate,Cost / conv.,Value / conv.,Avg. position 2017-10-01,25518,37,0.14%,31820000,0.00,860000,0.00,0.00%,0,0.00,1.9 2017-10-04,16918,37,0.22%,33360000,0.00,901622,2.00,5.41%,16680000,0.00,2.2 2017-10-02,15028,37,0.25%,34240000,0.00,925405,0.00,0.00%,0,0.00,2.0 2017-10-06,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-13,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-17,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-11-03,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-11-02,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-26,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-03,20683,37,0.18%,33340000,0.00,901081,0.00,0.00%,0,0.00,2.1 2017-09-07,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-29,23472,34,0.14%,36070000,0.00,1060882,0.00,0.00%,0,0.00,1.9 2017-10-15,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-11,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-08,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-22,22885,38,0.17%,34380000,0.00,904737,0.00,0.00%,0,0.00,2.1 2017-09-08,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-14,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-06,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-05,436,1,0.23%,850000,0.00,850000,0.00,0.00%,0,0.00,2.2 2017-09-27,25856,28,0.11%,23210000,0.00,828929,0.00,0.00%,0,0.00,1.8 2017-10-27,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-30,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-25,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-14,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-15,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-09,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-13,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-12,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-20,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-24,25445,40,0.16%,33390000,0.00,834750,0.00,0.00%,0,0.00,2.1 2017-09-23,19092,23,0.12%,33870000,0.00,1472609,0.00,0.00%,0,0.00,1.7 2017-09-26,24668,39,0.16%,31860000,0.00,816923,0.00,0.00%,0,0.00,2.0 2017-10-10,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-11,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-24,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-22,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-11-01,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-23,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-10,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-28,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-12,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-09,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-21,23395,20,0.09%,33760000,0.00,1688000,0.00,0.00%,0,0.00,1.3 2017-09-30,21889,31,0.14%,31580000,0.00,1018710,0.00,0.00%,0,0.00,1.8 2017-09-25,22151,36,0.16%,29400000,0.00,816667,0.00,0.00%,0,0.00,2.2 2017-10-19,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-31,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-11-04,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-18,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-16,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-28,29174,48,0.16%,44360000,0.00,924167,0.00,0.00%,0,0.00,1.8 2017-10-21,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-18,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-07,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-29,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-19,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-17,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-09-20,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 2017-10-16,0,0,0.00%,0,0.00,0,0.00,0.00%,0,0.00,0.0 Total,316610,486,0.15%,465490000,0.00,957798,2.00,0.41%,232745000,0.00,1.9 -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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