Hi, Dannison. For our situation, there's not much to show in the way of SOAP logs. The issue is that in our test account, all remarketing audiences get closed quickly, making them unusable in tests (if you try to add them to an ad group, you get a CriterionError.CANNOT_ADD_CLOSED_USER_LIST error). This just started happening in the last couple weeks - these audiences in this test account have existed, in an open membership status, for years before then. If we look at the test account in the Google Ads UI, the UI shows them all as closed, and if we (in the UI) change them back to Open, they only stay open for an hour or less. If it'd be helpful to know the id of our test account, I can email that to you.
Thanks, Greg On Wednesday, October 24, 2018 at 1:24:12 AM UTC-5, Dannison Yao (AdWords API Team) wrote: > > Hi Joana/Greg, > > The user list status should not be affected with the membershipLifeSpan > <https://developers.google.com/adwords/api/docs/reference/v201809/AdwordsUserListService.CrmBasedUserList#membershiplifespan>, > > it has also nothing to do with low volume. Could you provide the complete > SOAP request and response logs that were generated when you were trying to > add a member in your user list so that I could investigate this further? > > Regards, > Dannison > AdWords API Team > > On Tuesday, October 23, 2018 at 7:44:49 PM UTC+8, Joana Esteves wrote: >> >> Hi Dannison, >> >> Thanks for coming back to me. >> >> I tried the code again, also in another audience that created after, and >> it didn't work for any case. >> As we are using testing data, the audience size is < 100. Could be it a >> reason why the audience sets to close, and also the lifespanmember value >> drops from 180 to 1? >> >> I appreciate that an OPEN status means that the list is still populating >> members and can still be targeted, and if CLOSED, then the list is not >> being populated already and cannot be used for targeting anymore. >> So, I have a question: Why do lists automatically *Close*, without our >> intervention, a little while after they are created? (Could it be due to >> low volumes?) >> >> To clarify what we're trying to achieve, we need audiences to stay *Open*, >> so we can keep adding recipients to them on a daily basis. How can I grant >> that? >> >> Any help with this, greatly appreciated >> >> Thanks, >> Joana >> >> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao >> (AdWords API Team) escreveu: >>> >>> Hi Joana, >>> >>> Your code appears to be logically correct. If recent changes have been >>> applied to your user list, it usually takes a while before it is reflected. >>> Could you try running your code again and see if the changes have been >>> reflected? If not, could you provide the complete SOAP request and response >>> logs that were generated after setting the status to *OPEN* so I could >>> investigate this further? You may send the requested information using the >>> *Reply >>> privately to author* option. If you have not enabled logging yet, you >>> may follow this guide >>> <https://github.com/googleads/googleads-php-lib/blob/master/README.md#logging> >>> on >>> how to do so. >>> >>> According to this guide about the CrmBasedUserLIst.status >>> <https://developers.google.com/adwords/api/docs/reference/v201809/AdwordsUserListService.CrmBasedUserList#status>, >>> >>> if the status is *OPEN*, the list is still populating members and can >>> still be targeted. If it is set to *CLOSED*, then the list is not being >>> populated already and cannot be used for targeting anymore. From your >>> understanding, *client 1 *and *client 2* should be in the list, while >>> *client >>> 3* should not be in the list because it was targeted after the list was >>> CLOSED. >>> >>> Regards, >>> Dannison >>> AdWords API Team >>> >>> On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote: >>>> >>>> Hi Google team, >>>> >>>> I'm using your API, using PHP client library, to update Customer Lists >>>> daily. >>>> >>>> We noticed that some of the lists are closed status, checked by >>>> select/query the list for it status: >>>> $selector->setFields(['Id', 'Name', 'Status']); >>>> (...) >>>> >>>> var_dump($user_list->getStatus()); // CLOSED >>>> >>>> it returns: closed, the same status I can see on the UI. >>>> >>>> Then I use the code to set the OPEN status: >>>> if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) { >>>> var_dump($user_list->setStatus(UserListMembershipStatus::OPEN)); >>>> var_dump($user_list->getStatus()); >>>> } >>>> >>>> immediately after set the status using this code, the list updates it >>>> status (checked with the var_dump), but it doesn't show on UI >>>> also, if I query the status again (code snippet 1), the customer list >>>> status is closed. >>>> >>>> >>>> Also, can I clarify with you how updating customers to a customer list >>>> can be affected by the status of the list? >>>> >>>>> "Membership status" shows whether a list is adding more users or not. >>>>> *Open* means that new visitors are still being added. >>>>> *Closed* means that no new visitors are added. >>>> >>>> >>>> *day 1* - new customer list created, *client 1* and* client 2* added >>>> the customer list, and at this time the status of the list is open; >>>> *day 2* - get customer list by id, the status of the list is closed, >>>> and added *client 1* and *client 3* to the customer list. >>>> >>>> By documentation, what I understand is: >>>> - client 1 is in the list >>>> - client 2 is not in the list, because it was added after the list be >>>> closed (somehow by google adwords end) >>>> >>>> If this is the case, is a massive problem to us. Can you please clarify >>>> my assumptions by reading your docs? >>>> >>>> >>>> Thanks a lot, >>>> Joana >>>> >>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. 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