Peter,

Regarding the OfflineCallConversionError.INVALID_CALL question regarding *where 
*the calls were recorded, are you asking specifically about in what system 
we record calls?

In the interim, can we please escalate the *UNEXPECTED_INTERNAL_API_ERROR 
*ASAP?  
This is a critical issue we're encountering for the first time and it's 
having impacts on our ability to spend against calls campaigns.

Thank you,
Kate Ammann

On Friday, July 30, 2021 at 3:09:25 AM UTC-4 adsapi wrote:

> Hi Alfred, 
>
> Thank you for sending the logs privately. However, before raising the 
> UNEXPECTED_INTERNAL_API_ERROR issue to the rest of our team, could you also 
> provide more details on the below items as mentioned in my earlier 
> response, specifically to the first item : 
>
>    - OfflineCallConversionError.INVALID_CALL - This call may not have 
>    been recognized by the system. *Could you confirm where these calls 
>    were recorded*? 
>    - OfflineCallConversionError.TOO_RECENT_CALL - This call may have 
>    occurred just a few hours before the upload, so it's too recent to be 
>    uploaded. You may try and wait for 24 hours before uploading it once more. 
>
> For the OfflineCallConversionError.TOO_RECENT_CALL errors, since some time 
> has already passed, could you also try uploading only the calls that 
> returned this error? Let me know also if the issue persists.
>
> Once you provide these additional details, I can then raise all three 
> issues to our team.
>
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence Napa Oliquino 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2JCuGq:ref
>

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