Personally, I think customers like speaking to a live person. Even if they are just taking a message. If they have to leave a voicemail, it feels like the company doesn't care. If the person answering the phone just says, someone will get back to you Monday morning, I think it's better than them leaving a voicemail and wondering what going on all weekend.
Get a GTC or ServerPlus to answer the call and send you a ticket. Then you can decide how to respond. On Mon, Aug 6, 2018 at 8:34 AM, David M <dmilho...@wletc.com> wrote: > What is everyone doing these days for after hours sales and tech support > since this new generation dont believe in > > sleep or Sundays as a sunset day ? > > We have automated attendants and voicemail but some calls are still miss > directed. > > Thanks > > Dave > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
