Customer was told by Best Buy that he should get an AC3200 router to watch 4K UHD TV.
Cuz you need 3.2 Gbps WiFi to stream 25 Mbps? Even if you watch 4 streams, and dividing the WiFi advertised speed by 2, that's 1600 Mbps to carry 100 Mbps. So maybe the support guy was trying to tell the customer he was overthinking his WiFi? Hard to tell. Did you review a recording of the call? Maybe the tech did say something stupid, or was too eager to upsell the customer to a higher plan, or maybe the customer mis-heard. -----Original Message----- From: AF <af-boun...@af.afmug.com> On Behalf Of Robert Sent: Saturday, December 22, 2018 10:28 AM To: af@af.afmug.com Subject: Re: [AFMUG] Managed whole house mesh wifi My first call would be to the CEO of said contracted phone answerers... Min would be a discount on service equal to the monthly of said customer.. On 12/21/18 10:48 PM, Steve Jones wrote: > Our contracted phone answerers literally just told one of our > customers they needed a higher speed connection to have a mesh system in > their house. > > > They're lucky I can't reach through tickets and choke people > > On Fri, Dec 21, 2018, 7:54 PM Ken Hohhof <af...@kwisp.com > <mailto:af...@kwisp.com> wrote: > > I’m OK with 2.4 only and 1.5 dBi antenna. Preorder means who knows > when it will actually be available. WiFi at router end seems > redundant, Netgear kit has WiFi at one end only. Mode button looks > like something for customer to push and mess up the config. Price > looks right.____ > > __ __ > > *From:* AF <af-boun...@af.afmug.com > <mailto:af-boun...@af.afmug.com>> *On Behalf Of *Mike Meluskey > *Sent:* Friday, December 21, 2018 6:20 PM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com > <mailto:af@af.afmug.com>> > *Subject:* Re: [AFMUG] Managed whole house mesh wifi____ > > __ __ > > Mikrotik just came out with a Powerline adaptor: > https://mikrotik.com/product/pwr_line_ap_us_plug#fndtn-gallery____ > > That should give us the visibility we all want in Powerline wifi > Mike Meluskey > Broadband VI____ > > On 21 Dec 2018, at 20:15, Chuck McCown wrote:____ > > Why coax and not cat5 cameras?____ > > Sent from my iPhone____ > > > On Dec 21, 2018, at 4:56 PM, Ken Hohhof <af...@kwisp.com > <mailto:af...@kwisp.com>> wrote:____ > > I am running into a lot of customers insisting on putting > cheap WiFi cameras outside their metal buildings and > expecting their WiFi to work on the other side of the > Faraday cage. I think the right answer is “don’t do that”, > but they don’t listen. I don’t think any of the solutions > being discussed in this thread really addresses this > problem. I do realize most ISPs don’t have a customer base > where it is normal to have a metal pole building as a > maintenance shop, barn, man cave, etc.____ > > ____ > > I convinced one customer to call a CCTV company, which came > out and installed wired (coax) analog cameras connected to > an indoor network DVR with an Internet connection. That > also eliminated the problem of each camera constantly > streaming upstream video to a cloud DVR, the customer gets > alerts and can remote into the DVR from his phone and view > current or locally stored video. And he doesn’t have to pay > a monthly fee for the cloud DVR. It’s amazing how when you > “call the guy” and pay a few bucks, rather than getting a > cheap Chinese DIY solution at Costco, it ends up being done > right.____ > > ____ > > ____ > > *From:*AF <af-boun...@af.afmug.com > <mailto:af-boun...@af.afmug.com>> *On Behalf Of *David Coudron > *Sent:* Friday, December 21, 2018 5:01 PM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com > <mailto:af@af.afmug.com>> > *Subject:* [AFMUG] Managed whole house mesh wifi____ > > ____ > > We have been running into more and more situations where > customers either have homes that are too large to > effectively cover with a good router, or have so many > devices at the far end of the house from where their router > has to be positioned that we are looking for good options to > provide better whole house coverage. We have worked with > Powerline extenders, but consider them to be too > inconsistent for wide spread use, and have worked with some > wireless extenders. The wireless extenders have a pretty > big impact on wireless speed that we aren’t excited about > them as a go forward solution. We also can’t log into the > powerline or wireless extenders without some port forwarding > work in their main router. We have played around with some > mesh options, particularly the Ubiquiti Amplifi product, > which we really like, but feel like it is not an option > since we cannot manage it remotely. Netgear Orbi certainly > seems like a viable option, but kind of spendy if you need 3 > nodes. Cost isn’t necessarily an issue since customers > will buy this equipment rather than us fund it, but we don’t > want the solution to be so expensive no one opts for it. I > know there has been a few threads on managed routers, but > this seems like a little bit different take since we are > going to have customers buy the equipment, but would like to > be able to manage remotely. I suppose one option would be > to still provide an inexpensive managed router as we > currently do and have them manage the mesh system on their > own. Any thoughts on what has worked well for whole house > mesh systems, especially in a remote management > situation?____ > > ____ > > Regards,____ > > ____ > > David Coudron____ > > ____ > > ____ > > -- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com____ > > -- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com____ > > -- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
