So something on the customer's network is requesting that data stream. I mean, personally, the process of elimination with the customer seems a whole lot easier then getting in contact with Akamai, but that is just me.
I would go as far as changing the wireless credentials on the router, unplug everything, and then plug everything back in one at a time/connect everything one at a time until the stream resumes. On Mon, Jun 17, 2019 at 11:26 AM Mark - Myakka Technologies <m...@mailmt.com> wrote: > Joe, > > We still track usage per customer. We no longer have hard limits, but we > still have soft limits on our system. Customers will get e-mails as they > approach these limits. This one customer called because he got an email. > After looking at his data we determined that he was downloading almost > 1GB/hour of traffic 24/7. Basically a leaky faucet. I tracked it down to > one IP address. Had him check the usual stuff like streaming devices left > on, no luck. Gave him a new IP address, kept going. Now I'm blocking it > in my firewall, but it is still trying to send him stuff. I have no idea. > I know something on his system must be requesting it, but he has no clue. > > Just sent akamai an email with sample log entries, we'll see what comes > back. > > > > -- > Best regards, > Mark mailto:m...@mailmt.com <m...@mailmt.com> > > Myakka Technologies, Inc. > www.Myakka.com > > ------ > > Monday, June 17, 2019, 12:15:27 PM, you wrote: > > > Do you think this customer is getting a stream of data they did not > request? > > > > On Mon, Jun 17, 2019 at 11:07 AM Mark - Myakka Technologies < > m...@mailmt.com> wrote: > > Mike, > > Thanks, I'll give this a shot and see what I can get. Probably going to > regret going down this rabbit hole. > > > -- > Best regards, > Mark mailto:m...@mailmt.com <m...@mailmt.com> > > Myakka Technologies, Inc. > www.Myakka.com > > ------ > > Monday, June 17, 2019, 12:00:37 PM, you wrote: > > > You're not going to find one entity using any of their IPs. > > Calling will almost never get you anywhere with a tech company. > > https://www.akamai.com/us/en/support/end-user-faq.jsp Look at the bottom > for abuse contact information. > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > > Midwest Internet Exchange <http://www.midwest-ix.com/> > > The Brothers WISP <http://www.thebrotherswisp.com/> > > > > > ------------------------------ > *From: *"Mark - Myakka Technologies" <m...@mailmt.com> > *To: *af@af.afmug.com > *Sent: *Monday, June 17, 2019 10:53:27 AM > *Subject: *[AFMUG] akamai contact > > Anyone have a akamai contact. I have a customer getting a steady > stream of data from an IP address that resolves back to them. > Currently blocking the address for the customer, but that is not a > long term solution. Would like to figure out who or what at akamai is > using that address. > > Tried calling them, but got nowhere fast. > > > -- > > Thanks, > Mark mailto:m...@mailmt.com > > Myakka Technologies, Inc. > www.Myakka.com > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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