Have them unplug their Xbox and see if bandwidth drops or goes away. If
so, could be an Xbox update or an infected one.
Also, If they have a security system could be a possible issue.
On 6/17/19 11:34 AM, Joe Novak wrote:
So something on the customer's network is requesting that data stream.
I mean, personally, the process of elimination with the customer seems
a whole lot easier then getting in contact with Akamai, but that is
just me.
I would go as far as changing the wireless credentials on the router,
unplug everything, and then plug everything back in one at a
time/connect everything one at a time until the stream resumes.
On Mon, Jun 17, 2019 at 11:26 AM Mark - Myakka Technologies
<m...@mailmt.com <mailto:m...@mailmt.com>> wrote:
Joe,
We still track usage per customer. We no longer have hard limits,
but we still have soft limits on our system. Customers will get
e-mails as they approach these limits. This one customer called
because he got an email. After looking at his data we determined
that he was downloading almost 1GB/hour of traffic 24/7.
Basically a leaky faucet. I tracked it down to one IP address.
Had him check the usual stuff like streaming devices left on, no
luck. Gave him a new IP address, kept going. Now I'm blocking it
in my firewall, but it is still trying to send him stuff. I have
no idea. I know something on his system must be requesting it,
but he has no clue.
Just sent akamai an email with sample log entries, we'll see what
comes back.
--
Best regards,
Mark mailto:m...@mailmt.com
Myakka Technologies, Inc.
www.Myakka.com <http://www.Myakka.com>
------
Monday, June 17, 2019, 12:15:27 PM, you wrote:
Do you think this customer is getting a stream of data they did
not request?
On Mon, Jun 17, 2019 at 11:07 AM Mark - Myakka Technologies
<m...@mailmt.com <mailto:m...@mailmt.com>> wrote:
Mike,
Thanks, I'll give this a shot and see what I can get. Probably
going to regret going down this rabbit hole.
--
Best regards,
Mark mailto:m...@mailmt.com
Myakka Technologies, Inc.
www.Myakka.com <http://www.Myakka.com>
------
Monday, June 17, 2019, 12:00:37 PM, you wrote:
You're not going to find one entity using any of their IPs.
Calling will almost never get you anywhere with a tech company.
https://www.akamai.com/us/en/support/end-user-faq.jspLook at the
bottom for abuse contact information.
-----
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
Midwest Internet Exchange <http://www.midwest-ix.com/>
The Brothers WISP <http://www.thebrotherswisp.com/>
------------------------------------------------------------------------
*From: *"Mark - Myakka Technologies" <m...@mailmt.com
<mailto:m...@mailmt.com>>
*To: *af@af.afmug.com <mailto:af@af.afmug.com>
*Sent: *Monday, June 17, 2019 10:53:27 AM
*Subject: *[AFMUG] akamai contact
Anyone have a akamai contact. I have a customer getting a steady
stream of data from an IP address that resolves back to them.
Currently blocking the address for the customer, but that is not a
long term solution. Would like to figure out who or what at akamai is
using that address.
Tried calling them, but got nowhere fast.
--
Thanks,
Mark mailto:m...@mailmt.com <mailto:m...@mailmt.com>
Myakka Technologies, Inc.
www.Myakka.com <http://www.Myakka.com>
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