In the PSTN world, I think inbound toll free is always measured service. I know Windstream charges us per minute for every call. Maybe there is flat rate toll free service available, but I've never heard of it.
And I agree about people ignoring calls with a toll free number for caller ID. And with most people having unlimited long distance, you wonder why even bother with having a toll free number. Companies used to get very specific toll free service, like only from outside my area code, or only from certain states. But again, why do people even care about local vs long distance charges anymore? It's all the same, unless it's international. -----Original Message----- From: AF <af-boun...@af.afmug.com> On Behalf Of Adam Moffett Sent: Thursday, November 7, 2019 11:08 AM To: af@af.afmug.com Subject: Re: [AFMUG] Charging for VoIP TF Calling I don't know about weird routing. We had our outbound CID set to our toll free for many years. There was no technical problem that I ever noticed. We changed that to a local number only because nobody will answer calls from toll free numbers in this age of robodialer spam. I always did flat rate based on predicted usage, but that was a choice driven by convenience with the current billing system. I would meter it if I could. If they prefer flat rate then it would be flat rate up to x minutes and then per minute after that. On 11/7/2019 12:00 PM, Nate Burke wrote: > Just curious how others are handling charging customers for Toll Free > VoIP Service. Obviously dependent on size (a couple of our radio > station customers use $100's per month of TF, and are charged > appropriately) > > For the average Small business. Do you include X number of TF minutes > with the service. Pure usage billing every month. Sell them tiers > based on expected usage? > > I've also heard that sometimes weird call routing things happen out on > the PSTN if you have a TF number set as the outbound caller ID. Do you > make the customer have a local number for their outbound calls? I've > never had someone wanting to make their outbound CID a TF until now. > > Thanks, > Nate > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
