Unexpected item in the bagging area.
> On Dec 21, 2019, at 6:20 PM, Chuck McCown <ch...@wbmfg.com> wrote: > > So what is the safe word that tech support can use? > > From: Mike Hammett > Sent: Saturday, December 21, 2019 4:04 PM > To: AnimalFarm Microwave Users Group > Subject: Re: [AFMUG] why can't guys call tech support? > > At first I thought it was a dominate\submissive thing... That activity is > below him, so he makes her do it. > > That may still be it, but sounds less likely. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > > Midwest Internet Exchange > > The Brothers WISP > > > > > From: "Ken Hohhof" <af...@kwisp.com> > To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> > Sent: Saturday, December 21, 2019 2:00:09 PM > Subject: [AFMUG] why can't guys call tech support? > > (rant warning, you might want to hit delete now) > > > > Does everyone experience certain customers of the male gender who will call > their wife, girlfriend or mom (who is usually driving or at work) and have > them call the ISP about a problem but will never just call directly? > > > > Am I lacking in empathy, and these are socially awkward dudes whose only > social interaction is playing on the Xbox, and thank goodness for the > Internet? They may have a genuine medical or psychological condition, but I > don’t think it’s an inability to talk, they are able to call the female > person in their life about the Internet problem. > > > > I am wondering if I’m just being a dick, having a mental image of these guys > sitting at home playing games while their wife or mom is out working, and > they can’t call the Internet place themselves. Maybe they are stay-at-home > dads trying to get multiple kids fed and diapers changed while their wife is > out having a fun time and the least she can do is call and get the Internet > fixed. > > > > I suspect it’s biology, or how we raise girls vs boys, or maybe the insidious > effect of online gaming on social skills or lack thereof. > > > > Yesterday I was at a quite large house that a family had just closed on, > trying to set up WiFi throughout the house. Mom (high powered professional > who needs Internet for work), dad, daughter home on break from college, and > son. The daughter handled all the tech questions and decisions, very good > communication skills and decision making. The son hardly said a word, was > just waiting for the moving truck to bring his Xbox, only concern was > Ethernet connection in the bedroom that was to be his gaming room, had to be > “hardwired”, couldn’t be WiFi. Now maybe he has autism or something, but it > just felt like the stereotype of young men who can’t talk to other people > IRL, only online. > > > > OK, sorry, this turned into a rant. And my question is probably rhetorical. > I’m pretty sure you all have customers like this. It’s just frustrating to > try and do tech support when the person who is actually at the site and > experiencing the problem doesn’t call himself, he calls someone else who is > at work or driving or at the store or picking the kids up from school. I > wonder how outsourced tech support handles this? Maybe the obvious way – > call us when you get home. > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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