Mark is right, I was being nice.
As far as advance replacement, I believe there is an additional warranty you can purchase to get that. Haven’t done it, so can’t comment. There is some period of time after shipment, I think 30 or 45 days or something, where they will treat it as a DOA and just replace it. If you buy a bunch of radios and then a bunch of dishes and then have tower climbers put them up on towers when weather permits, it’s easy to have a couple months pass before you realize you got a bad radio. Then you can be looking at 2-3 months turnaround because they treat it as an in-warranty repair. And honestly, if it was DOA, I really don’t want it repaired, I want a radio that was good out of the box. I was lazy about bench testing the radios because the first couple years I never got a bad one. Then in 2019 I had two bad ones, and even though I had purchased a spare link, the bad ones were either both High or both Low. Once they work, I haven’t had any die so far. I have 6 PTP820S links and 2 PTP820C links in service. All 11 GHz except one 6 GHz. Not a huge number of them, but we’re small. We also have some older Trango and Exalt links. From: AF <af-boun...@af.afmug.com> On Behalf Of Josh Baird Sent: Wednesday, January 8, 2020 5:25 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Ubiquiti AF-11x licensed links Do they not have an advanced replacement? This seems to be pretty common with other vendors these days. On Wed, Jan 8, 2020 at 6:23 PM Mark Radabaugh <m...@amplex.net <mailto:m...@amplex.net> > wrote: On Jan 8, 2020, at 5:45 PM, Ken Hohhof <af...@kwisp.com <mailto:af...@kwisp.com> > wrote: A couple other comments about Cambium licensed radios. Make sure you account for the price of all the keys you may need. Ask your Cambium rep if you can get a discount, especially if you intend to buy multiple links. They may have promos or be able to give you special pricing on the HW, the keys, or both. Does no good to badger your distributor for special pricing, it has to come from your Cambium regional sales rep. If you don’t know that person, make their acquaintance. One final thing – test all radios on the bench as soon as you receive them, even if they won’t be deployed for a few weeks or maybe are spares. At least run the internal RF loopback test. Better yet, bench test them as High/Low pairs, with several reams of paper in between or bouncing off the ceiling. It will be a lot easier to get any DOA or early failure radios replaced if you can just return them as DOA, rather than sending them in for repair under warranty later. Repair turnaround time is unspectacular. Ken is being nice with ‘unspectacular’. I would go with awful. Mark -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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