“Signal” and “Connection” are two of the most problematic words as far as not meaning the same thing to customers as to tech support people.
Like if customer says I have no signal, I figure they must be talking about no WiFi signal because they specifically used the word signal. But often they are using the word “signal” to mean “Internet”. So if Facebook or Netflix doesn’t work, they have no signal. Then there are the people who complain they only have 1 bar of signal so we need to come out and adjust their antenna. But they are looking at the Ethernet port lights on the router and thinking those are WiFi bars. This happens a lot with Mikrotiks which have the 1-5 LEDs on top. Same with the word connection. I have no connection, I can’t get connected. Is their device telling them no connections are available? Like when they same I’m not on my phone. What does it mean to be “on” your phone? At least Internet Explorer is pretty much gone. People used to tell us they were clicking on “the Internet”, I think usually they meant Internet Explorer. Now they say they use Google, and we’re not sure if they mean Chrome, or they are searching with Google (many people don’t know how to enter a web address). Then there’s “I am trying to log onto the Internet”. Wait, are you entering login credentials like a username and password? Is this your Windows login? Gmail? Often they don’t really mean log in, just do something, like go to a webpage. So Log in = do something Don’t get me going on the symbols on home routers. The sparkler is on, the tadpole is off … From: AF <af-boun...@af.afmug.com> On Behalf Of Adam Moffett Sent: Thursday, July 23, 2020 11:33 AM To: af@af.afmug.com Subject: Re: [AFMUG] customer to English dictionary Yeah and since the monitor says "No Signal" right on the screen I can almost understand the confusion. I think laptops and tablets are making monitor malfunctions a less common thing though. On 7/23/2020 12:11 PM, castarritt wrote: I've got no signal = Monitor on while PC powered down On Thu, Jul 23, 2020 at 10:41 AM Larry Smith <lesm...@ecsis.net <mailto:lesm...@ecsis.net> > wrote: We haven't touched anything = my son/daughter/cousin staying with us wanted faster internet so they moved the router into their room and now nothing works. -- Larry Smith lesm...@ecsis.net <mailto:lesm...@ecsis.net> On Thu July 23 2020 10:22, Nate Burke wrote: > 'Connection has been Unusable for several days' = Normal streaming > patterns until an hour ago. > > 'I don't know why the radio is offline' = > Self/husband/child/pet/landscaper cut the cable outside. > > 'It just stopped working' = new roof was installed > > On 7/23/2020 8:23 AM, Ron M. wrote: > > "The internet is down" = I can't get to my one specific > > (blog/porn/political/etc) website. I can get to everything else, just > > not that one site. > > > > On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman > > <j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com> > > <mailto:j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com> >> > > wrote: > > > > "I've got nothing" = My DirectTV doesn't work, but my cell phone > > works, husbands phone and tablet works, all four kids are watching > > 2 video streams each > > > > Josh Luthman > > Office: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > > > On Thu, Jul 23, 2020 at 1:36 AM Steve Jones > > <thatoneguyst...@gmail.com <mailto:thatoneguyst...@gmail.com> > > <mailto:thatoneguyst...@gmail.com <mailto:thatoneguyst...@gmail.com> >> > > wrote: > > > > I've had old men start reading the label on the poe to me and > > it takes a bit to understand what they're telling me cause I > > cant even see most of it. Amazing to me. > > > > Also > > > > Right next to the router: 3 rooms over through a refrigerator > > behind a tv. > > > > <insert scrap online service> says your internet is too slow: > > Patel, I mean Roy from tech support doesnt even know what the > > service is he is supporting > > > > I didnt touch anything since it was installed: I moved every > > wire and managed to make my cordless phone power supply cord > > fit in the router > > > > That's the way your techs left it: I am a liar > > > > On Wed, Jul 22, 2020, 8:01 PM Adam Moffett > > <dmmoff...@gmail.com <mailto:dmmoff...@gmail.com> > > <mailto:dmmoff...@gmail.com <mailto:dmmoff...@gmail.com> >> wrote: > > > > Modem = a box with blinky lights. > > > > Router = a box with blinky lights. > > > > Hub = a box with blinky lights. > > > > Switch = a box with blink lights. > > > > You don't know what it is until they read the words on it > > and tell you it's the Linksy. > > > > On 7/22/2020 6:47 PM, Ken Hohhof wrote: > >> I think we need one. For example, > >> > >> Satellite = antenna (e.g. you put a satellite on my roof) > >> > >> Cable = TV (e.g. where do I plug in the cable) > >> > >> WiFi = Internet > >> > >> Booster = range extender > >> > >> Linsky = router (also Link System) > >> > >> Slow as dialup = meaningless, nobody remembers dialup > > > > -- > > AF mailing list > > AF@af.afmug.com <mailto:AF@af.afmug.com> > > <mailto:AF@af.afmug.com <mailto:AF@af.afmug.com> > > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > > AF mailing list > > AF@af.afmug.com <mailto:AF@af.afmug.com> <mailto:AF@af.afmug.com > > <mailto:AF@af.afmug.com> > > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > > AF mailing list > > AF@af.afmug.com <mailto:AF@af.afmug.com> <mailto:AF@af.afmug.com > > <mailto:AF@af.afmug.com> > > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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