This drives me crazy. Small businesses have had key telephone systems
for 50 years. They have a button for each physical line, they put a
call on hold, and then shout across the building, "Hey JOEY! Line 3 is
for you!" Then Joey pushes line 3 on his phone.
You can't get these people to do a transfer. Park buttons are an ok
stopgap, but not the same because now they have two ways to put a call
on hold and they have to remember NOT to use the clearly marked "hold"
button. Is there a particular VoIP phone or VoIP system that can
reliably emulate a key system?
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