I have a customer that I put on a new PBX from their key system about 10
years ago (A 15 person office). Every time I see them, they STILL ask
me to get their key system functions back. I made a 1 button transfer
to Park, Every phone has BLF for the entire parking lot, and they Still
want to just put someone on hold and yell out a line number.
However, a majority of the customers actually do adapt to the new
technology. Especially when they have things like Voicemail to their
Email, and being able to take a phone extension to their house. AT&T
Has ingrained into them for so many years that they need a separate
phone number for every concurrent call that getting them to realize that
they can receive Multiple calls on the same phone number takes multiple
times of explanation.
On 11/6/2020 8:22 AM, Daniel White wrote:
Yes people are stuck in their ways but we have found ways to basically
replicate every key system feature.
I get requests all the time like this and it usually takes some creative
engineering to figure it out. Now I’m just kinda use to doing things... weird.
Daniel White
Co-Founder
Atheral LLC
(702) 470-2766
On Nov 6, 2020, at 06:46, Adam Moffett <dmmoff...@gmail.com> wrote:
This drives me crazy. Small businesses have had key telephone systems for 50 years.
They have a button for each physical line, they put a call on hold, and then shout across
the building, "Hey JOEY! Line 3 is for you!" Then Joey pushes line 3 on his
phone.
You can't get these people to do a transfer. Park buttons are an ok stopgap, but not the
same because now they have two ways to put a call on hold and they have to remember NOT
to use the clearly marked "hold" button. Is there a particular VoIP phone or
VoIP system that can reliably emulate a key system?
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
