Tell them it's because Zoom was fined by the FTC. They're busy fighting the government.
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Nov 20, 2020 at 10:04 AM Adam Moffett <dmmoff...@gmail.com> wrote: > We have student housing where each tenant has a 500mb fiber connection and > still get a few complaints about Zoom. > On 11/19/2020 10:55 PM, Ken Hohhof wrote: > > I’m tired of customer calls about Zoom classes freezing. I don’t get that > many of them, but they go on FOREVER, and the customers keep stressing that > we MUST fix this because it is so important. Problem is, everything is > fine with their connection even if we monitor everything in real time down > to 1 second resolution, and everything except Zoom is working fine. And we > have no control over the Chromebook or the customer supplied router, much > less Zoom or the teacher setup. > > > > I got to thinking maybe it is related to the fact that Zoom uses UDP. > > > > Then I found this post, which says the fix is to increase the UDP timeout > on the customer router: > > > > > https://forums.att.com/conversations/att-internet-equipment/zoom-freezedrops-on-1000-mbps-fiber/5ef0cc68917fbb4c31b21f6b > > > > Does that sound reasonable? It kind of does to me. > > > > However, I perused the user guide for a popular home router (Netgear > R7000) and couldn’t find anything about UDP or NAT timeout settings. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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