Similar to billing systems. All of them are graded in degrees of crappiness. How about a simple paper system?
Sent from my iPhone > On Mar 15, 2021, at 6:01 PM, Forrest Christian (List Account) > <li...@packetflux.com> wrote: > > > My current "trouble ticketing" system at packetflux that we use for > cust...@packetflux.com continues to irritate me on an intermittent basis. > Just enough to make me want something better, but not enough to piss me off > enough to actually switch to something new. > > Part of my hesitation is that ticketing systems seem to be like phone > systems - that is, once the newness wears off, you find all of the > horribleness under the surface. The one we're using (osticket) seems less > horrible than other's we've tried. > > I'm wondering if there is something out there that I haven't tried yet which > just works. Is anyone using a general ticketing system (as opposed to > something industry-specific) that they're really happy with? > > -- > - Forrest > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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