We use Request Tracker. It's open source but they
do have commercial support or there are 3rd party developers.
At 08:01 PM 3/15/2021, you wrote:
My current "trouble ticketing" system at
packetflux that we use for
<mailto:cust...@packetflux.com>cust...@packetflux.com
continues to irritate me on an intermittent
basis.  Just enough to make me want something
better, but not enough to piss me off enough to
actually switch to something new.
Part of my hesitation is that ticketing
systems seem to be like phone systems - that is,
once the newness wears off, you find all of the
horribleness under the surface.  The one
we're using (osticket) seems less horrible than other's we've tried.
I'm wondering if there is something out there
that I haven't tried yet which just works. Â
Is anyone using a general ticketing system (as
opposed to something industry-specific) that they're really happy with?
--
- Forrest
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