I have a customer that wants a SLA. Believe it or not this is the first time in 10 years we have been asked for a SLA. Anyone have something they want to share.
They are asking for a time to repair of 4 hours which seems a bit excessive to me. That will be fine during business hours, but I'm thinking that number may need to go up during non-business hours. If I'm giving them a SLA, I want to make sure their is wording about how much they will be charged if we have to do a truck roll to fix one of their issues. Like plugging their router back in the wall. On the plus side, they are only 15 minutes from both my house and the office. So, if the shit hits the fan, we can get someone there quickly. -- Thanks, Mark mailto:m...@mailmt.com Myakka Communications www.Myakka.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
