We seen to have more and more business customers who are outsourcing
their bill payments, but then that vendor puts more work on us.
Exampe#1, A payment vendor must give us a new 1 time use credit card
every month. They will NOT log into our portal do do this, they MUST
talk to someone to give the card to.
Example#2, A payment vendor will not take mail/email delivery of the
invoice, they MUST be sent through their bill payment vendors portal.
(And they want us to attend a webinar to find out how to get this
opportunity)
I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large
utility here, would do any extra work on their part to get paid, so how
are these services actually working?
Of course, we won't mention the customers who can't see the 17 different
spots on the bill that say to send payments to our Lockbox, but find the
1 small return mailing address of our office, and will send their
payments there every month.
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