We set up a special van 404 for this. Customers get assigned to this vlan for any reason that necessitates action before being turned back on.
At the headend there is a tik set up on this vlan which gives a splash page asking them to call the office. It also gives them an option to pay their bill through the (whitelisted) billing portal. On Wed, Feb 23, 2022, 12:05 PM Josh Luthman <j...@imaginenetworksllc.com> wrote: > I'd also not turn customers off by disabling ethernet ports. This is a > small example but a bigger one still would be when the customer starts > changing cables because their internet doesn't work. Having a redirect > page (SSL errors be damned) is way better. > > On Wed, Feb 23, 2022 at 9:04 AM <dmmoff...@gmail.com> wrote: > >> I absolutely understand being busy and having multiple windows open and >> the dangers that can occur if you mix up which window is for which task. >> Anybody can have an issue in those conditions with any kind of hardware. >> >> >> >> The fact this person did it 6 times in quick succession means someone >> gave them access they shouldn’t have to devices they didn’t understand. >> And yeah 6 total. There were 5 when I first wrote the bewildered email >> about it. That does make me consider which person might deserve the >> proposed the knee breaking accident. >> >> >> >> Two were the 450i which have the very convenient recovery mode feature. >> Three of the others we got back by getting in through the wireless side >> with an SM. The last was a 3.5ghz 450 (not 450i). So no recovery mode, >> and you know since the AP can’t talk to the SAS no SM could be authorized >> and an SM without a SAS grant doesn’t bridge traffic. That one was a tower >> climb with a default plug…….no other choice. I don’t know what individual >> did it, but I hope they are mercilessly heckled by their coworkers. And I >> do appreciate the mafioso knee breaking jokes, but I don’t actually wish >> them any injury. >> >> >> >> -Adam >> >> >> >> >> >> *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *castarritt >> *Sent:* Tuesday, February 22, 2022 6:06 PM >> *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> >> *Subject:* Re: [AFMUG] The weirdest coincidence >> >> >> >> There are rumors that I might on occasion reboot the 450 AP when I mean >> to reboot an SM, but nothing proven... I also came this >< close to >> rebooting core NAT router once before I realized the winbox session I was >> looking at wasn't the one I had open for that customer's managed wi-fi >> router. >> >> >> >> On Tue, Feb 22, 2022 at 2:22 PM Steve Jones <thatoneguyst...@gmail.com> >> wrote: >> >> Sounds like maybe you send me an address and maybe a noob takes a few >> weeks off to let a knee injury heal. Just sayin, noobs are clumsy >> >> >> >> On Tue, Feb 22, 2022, 1:21 PM Colin Stanners <cstann...@gmail.com> wrote: >> >> That brings up big questions of why the noob thought they'd have >> permission to do that, and why someone gave them a password with AP control >> access. >> >> >> >> On Tue, Feb 22, 2022 at 12:23 PM <dmmoff...@gmail.com> wrote: >> >> Nevermind. Some noob was shutting off Aps trying to disable users. >> >> >> >> >> >> *From:* dmmoff...@gmail.com <dmmoff...@gmail.com> >> *Sent:* Tuesday, February 22, 2022 1:07 PM >> *To:* 'AnimalFarm Microwave Users Group' <af@af.afmug.com> >> *Subject:* The weirdest coincidence >> >> >> >> I just had five different PMP450 AP’s go down at the same time at five >> different towers. In all cases the switch reports link, but I get zero Rx >> traffic. Power cycle doesn’t bring any of them back up. >> >> >> >> WTF just happened? Some kind of bug? >> >> >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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