For maybe as much as a year now, I've had customers calling because they got an email from Netgear saying their router is going end-of-support. (customer provided router, not leased from us) I'm guessing Netgear had their contact information because Netgear pushes pretty hard for you to create an online account during setup.
On the one hand, this seems like a good thing, warn people they will no longer get firmware updates and tell them to replace their router. On the other hand, people seem to almost universally do what the email says, including the recommended new Netgear router to buy, and it feels like just good marketing on Netgear's part. Also, I wonder what percentage of these people ever updated their router firmware even once, or turned on automatic updates. What good are firmware updates if you never do them? So what do you think? Public service by Netgear, or just a revenue opportunity for them?
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