Belkin posted up a workaround. Not much better then the loop but at least its something you can direct customers to that makes it clear its not *your* problem: https://belkininternationalinc.statuspage.io/

Regards,

-- Samuel Kirsch, Tech Support/Web Development/Sales
Plexicomm - Internet Solutions | www.plexicomm.net
Office: 1.866.759.4678 x109 | Fax: 1.866.852.4688
Emergency Support: 1.866.759.9713 | sam...@plexicomm.net



------ Original Message ------
From: "That One Guy via Af" <af@afmug.com>
To: "af@afmug.com" <af@afmug.com>
Sent: 10/7/2014 1:04:53 PM
Subject: Re: [AFMUG] Belkin routers going nuts
Its a matter of principle, we all know belkin is junk, today only proves it further. By fixing it on your end, your customers dont experience the junk first hand They sing the praises of their shit router because youre behind the scenes fixing belkins fuckup

Now they recomend them to their friends.

So yes, you are in fact training your customers to make it your problem everytime

On Tue, Oct 7, 2014 at 11:52 AM, Mathew Howard via Af <af@afmug.com> wrote:
odd... when I first tried pinging it, we had a customer on the phone with the issue (as well as a few after that). I wonder if the routers needed to be rebooted after it came back up before they work.

As long as the customers don't know you fixed it, there shouldn't really be much of a worry that customers will make it your problem in the future.
--------------------------------------------------------------------------------
From: Af [af-boun...@afmug.com] on behalf of Tushar Patel via Af [af@afmug.com]
Sent: Tuesday, October 07, 2014 11:38 AM
To:af@afmug.com
Subject: Re: [AFMUG] Belkin routers going nuts

We did “torch” (one of the Mikrotik tools), that allows me to see the destination address of 67.20.176.130, with protocol and the number of source address accessing that. The number of source address trying to access that was very high. Since morning we must have taken over 20 to 25 calls on the subject. So from the resource stand point it was more efficient for us to implement loopback response then to keep taking the call. We did not tell any customers what we did to fix it.



How it works: it appears that those Belkin routers were just trying to ping the that ip address, so by putting loop back on our network, we are essentially responding to that ip address and that make the Belkin router happy.



As you mentioned below that you were able to ping it, earlier we were not able to ping that ip address, may be they have already fix the problem.



Thanks,

Tushar Patel

512-257-1077

www.westernbroadband.com



From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mathew Howard via Af
Sent: Tuesday, October 07, 2014 11:18 AM
To:af@afmug.com
Subject: Re: [AFMUG] Belkin routers going nuts



Yeah... if I were to do something like that, I wouldn't let any customers know I did it... but I don't like messing with the network to fix things that aren't really my problem anyway, it would be nice to make those calls stop, but it doesn't seem worth it.

I'm still a bit confused how that is making it work anyway though, since I can ping that IP... how does putting it on an internal router make it work? for those who have done it, is your router giving any HTTP response on that IP?

--------------------------------------------------------------------------------
From: Af [af-boun...@afmug.com] on behalf of That One Guy via Af [af@afmug.com]
Sent: Tuesday, October 07, 2014 11:06 AM
To:af@afmug.com
Subject: Re: [AFMUG] Belkin routers going nuts

that sounds alot like doing Belkins job for them, and guarantees from that point forward everytime a customer has any issue. "just do that brokeback loop thing you did, this is your problem, fix it now, i pay good money for this service, i run a business, and my kids go to school and my pacemaker will stop"



On Tue, Oct 7, 2014 at 10:53 AM, Tushar Patel via Af <af@afmug.com> wrote:

As somebody suggested earlier to put loopback with the 67.20.176.130, on one
of the internal router  appears to fix the problem.

Thanks,
Tushar Patel
512-257-1077
www.westernbroadband.com

-----Original Message-----
From: Af [mailto:af-boun...@afmug.com] On Behalf Of David via Af
Sent: Tuesday, October 07, 2014 10:42 AM
To: af@afmug.com
Subject: Re: [AFMUG] Belkin routers going nuts

We are seeing this also..
Belkin domain is down
Also be aware that the belkins use heartbeat.belkin.com to check to see
if there is internet access and if the answer

comes back negative then it will not connect any lan clients to internet.
Also there are a few exploits that have been exposed on 1.00 firmware
which do bad things to the wan side of things.

I am currently trying to spoof heartbeat.belkin.com to our internal dns
to fool the router into thinking everything is ok.


On 10/07/2014 09:11 AM, Mark Radabaugh via Af wrote:
> 13 customers so far today - all Belkin.
>
> Powned?
>
> Mark
>
> On 10/7/14, 10:04 AM, Darren Shea via Af wrote:
>> Is anyone else getting inundated with a flood of customers who can't
>> connect to the internet through their Belkin routers this
>> morning?
>>    What's the deal with that?,
>>    Darren
>>
>>
>>
>
>






--

All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925




--
All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925

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