I set up an arrangement with our local PC shop (also happens to be our partner retail store) where our customers could get a PC checkup for free, the trade off is they get foot traffic in the store. we pawn everything off on them when things are going as they should. they charge a varying amount to set things up for the customers, but it gets them off our backs.
On Thu, Dec 25, 2014 at 11:26 AM, Ken Hohhof via Af <af@afmug.com> wrote: > Ask Siri to explain it to you. > > *From:* Mike Hammett via Af <af@afmug.com> > *Sent:* Thursday, December 25, 2014 11:18 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] cheap computer phone support > > Okay, then it doesn't make it intuitive to do attachments. ;-) > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > > ------------------------------ > *From: *"Sean Heskett via Af" <af@afmug.com> > *To: *af@afmug.com > *Sent: *Thursday, December 25, 2014 10:38:22 AM > *Subject: *Re: [AFMUG] cheap computer phone support > > Attached and sent from my iPhone ;-) > > Merry Christmas > > -sean > > On Thursday, December 25, 2014, Mike Hammett via Af <af@afmug.com> wrote: > >> For sure on Android. I never assume iOS can do anything you'd ever want >> to do, so I haven't tried. It can't even do e-mail attachments. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> http://www.ics-il.com >> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> >> ------------------------------ >> *From: *"Ken Hohhof via Af" <af@afmug.com> >> *To: *af@afmug.com >> *Sent: *Wednesday, December 24, 2014 10:27:11 PM >> *Subject: *Re: [AFMUG] cheap computer phone support >> >> Can you go to the manufacturer download site, save the file to the >> phone, then go to the firmware update page in the router GUI, and browse to >> the file you saved earlier, just like on a PC? >> >> *From:* Josh Luthman via Af >> *Sent:* Wednesday, December 24, 2014 10:20 PM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] cheap computer phone support >> >> Phone can just use the web interface like a PC would. >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Wed, Dec 24, 2014 at 11:16 PM, Ken Hohhof via Af <af@afmug.com> >> wrote: >>> >>> My current problem is I scanned my network and found about 45 >>> customers with UPnP open to the Internet, I think they are mostly DLinks >>> with some older Linksys thrown in. I sent a little note to each of them >>> recommending they update the firmware and/or disable UPnP, then run the >>> Rapid7 “Scan My Router Now” test. There is even a DLink video telling you >>> how to update your firmware: >>> How to upgrade the firmware on your router >>> <https://www.youtube.com/watch?v=VHnacMKb2ro> >>> >>> I would venture a guess 99% of customers have never updated their router >>> firmware. This is something IMHO they need to know how to do or pay >>> someone to do, like changing the oil in your car. I think the only way >>> Windows Update ever gets run is because the computer came with it >>> configured for automatic updates. >>> >>> What’s scary is the trend toward people having only phones, tablets, >>> game consoles, TVs, Rokus, etc. on their WiFi, no actual computers and >>> certainly nothing with an Ethernet cable. How do you update the firmware >>> on your router from a phone, if they want you to download the firmware to >>> your computer and then upload it to the router? At least Netgear gives you >>> buttons when you log into the router GUI to check for new firmware and to >>> do the upgrade, without having to first store it on your computer. >>> >>> And as dependent as these remote support companies are on remote control >>> software like Teamviewer and GoToSupport, how do they handle the customer >>> with no computers? Do they remote into a phone or tablet? Even if that is >>> possible, it’s got to be really clumsy to reprogram someone’s WiFi using a >>> remote session to a WiFi device. >>> >>> >>> *From:* CBB - Jay Fuller via Af >>> *Sent:* Wednesday, December 24, 2014 9:15 PM >>> *To:* af@afmug.com >>> *Subject:* Re: [AFMUG] cheap computer phone support >>> >>> >>> thats why i love reverse DHCP based on MAC. Tell us you have a new >>> router, check the bridge table on the SM and update the mac. >>> Additionally, a lot of people NAT the sms. Early days we had trouble with >>> that and i've just never liked it... >>> >>> >>> ----- Original Message ----- >>> *From:* Philip Rankin via Af >>> *To:* af >>> *Sent:* Wednesday, December 24, 2014 4:50 PM >>> *Subject:* Re: [AFMUG] cheap computer phone support >>> >>> The first thing the manufacturer does is tell the customer to hard reset >>> their router. If you use pppoe like we do, then someone has to re-setup >>> the pppoe information. You are FAR better off to simply handle your >>> customer computer problems yourself and charge a lot for the work! IMHO! >>> >>> On Wed, Dec 24, 2014 at 2:34 PM, Ken Hohhof via Af <af@afmug.com> wrote: >>> >>>> That doesn't quite look like the answer. >>>> >>>> Maybe one approach is to push these people to call the manufacturer. I >>>> see that Linksys, Netgear, Belkin, DLink all have paid support after 30 >>>> days. Dell has paid support. Apple has Applecare. HP has SmartFriend >>>> which seems to cover a wide variety of problems and non HP computers, maybe >>>> that's where I should send them: >>>> >>>> https://h30617.www3.hp.com/HP/subscription-services/index.asp >>>> >>>> >>>> -----Original Message----- From: Tyler Treat via Af >>>> Sent: Wednesday, December 24, 2014 1:40 PM >>>> To: af@afmug.com >>>> Subject: Re: [AFMUG] cheap computer phone support >>>> >>>> Is securitycoverage.com still relevant? DTNSpeednet used to push it. >>>> >>>> ___________________________ >>>> Mangled by my iPhone. >>>> ___________________________ >>>> >>>> Tyler Treat >>>> Corn Belt Technologies, Inc. >>>> >>>> tyler.tr...@cornbelttech.com >>>> ___________________________ >>>> >>>> >>>> On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <af@afmug.com> wrote: >>>>> >>>>> Is there a service out there? For stuff that's clearly not our >>>>> problem? >>>>> >>>>> I'm trying to take a firmer stance about not spending an hour on the >>>>> phone walking someone through fixing their computer or router, because >>>>> they >>>>> are too lazy to Google it or use the manufacturer's website, or haven't a >>>>> clue when it comes to computers. >>>>> >>>>> I give them the number for a computer shop, but often they say I can't >>>>> pay $100 to have someone fix my computer or router or printer or smart TV. >>>>> My business is at the size where I'm not big enough to make computer >>>>> repair >>>>> a profit center, but if I keep doing this stuff for free, I'm going to >>>>> have >>>>> to hire someone to do it, and that's not a cost I can absorb. >>>>> >>>>> Is there a place maybe with call centers in India that will do this >>>>> for less? I know the telcos offer this service for a monthly fee, and I >>>>> assume they are outsourcing it. Note that I'm not talking about phone >>>>> support for Internet problems. >>>>> >>>>> Oh, and kudos to Apple for fixing the NTP vulnerability without asking >>>>> permission. I can't believe the media is portraying this in a negative >>>>> light. I'm tired of people who don't keep their computers and routers and >>>>> other devices updated. Do people drive their cars until the engine >>>>> freezes >>>>> up because they are too lazy or cheap or clueless to get the oil changed? >>>>> I suppose some do. Maybe we need the government to come do all these >>>>> things for us. >>>>> >>>>> >>>> >>> >>> >>> -- >>> Philip J. Rankin >>> Wireless Telecommunications Services >>> PO Box 24 >>> Pittsburg, KS 66762 >>> >>> >> > > -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925
