For stuff that wasn't our problem - mostly email client configuration when the users couldn't figure out the instructions and didn't want to use webmail - I have told customers that doing it over the phone is too slow, they can bring it into the shop and I'll do it in a few minutes. If that doesn't work suggest either the tech looks at it or they get a new computer. On Dec 24, 2014 1:22 PM, "Ken Hohhof via Af" <af@afmug.com> wrote:
> Is there a service out there? For stuff that's clearly not our problem? > > I'm trying to take a firmer stance about not spending an hour on the phone > walking someone through fixing their computer or router, because they are > too lazy to Google it or use the manufacturer's website, or haven't a clue > when it comes to computers. > > I give them the number for a computer shop, but often they say I can't pay > $100 to have someone fix my computer or router or printer or smart TV. My > business is at the size where I'm not big enough to make computer repair a > profit center, but if I keep doing this stuff for free, I'm going to have > to hire someone to do it, and that's not a cost I can absorb. > > Is there a place maybe with call centers in India that will do this for > less? I know the telcos offer this service for a monthly fee, and I assume > they are outsourcing it. Note that I'm not talking about phone support for > Internet problems. > > Oh, and kudos to Apple for fixing the NTP vulnerability without asking > permission. I can't believe the media is portraying this in a negative > light. I'm tired of people who don't keep their computers and routers and > other devices updated. Do people drive their cars until the engine freezes > up because they are too lazy or cheap or clueless to get the oil changed? > I suppose some do. Maybe we need the government to come do all these > things for us. > >
