I would like to see call volume to customer count ratios between those who
do and dont charge for service calls. We dont charge, which I think is dumb
since we dont enforce the whole dont roll a truck if its not a verified
problem. We have driven 40 miles to plug a power supply in, 40 miles to get
to a customers house to find out all but one of their devices is in fact
working and the one thats not had its wireless turned off, one customer was
so sure we needed to come realign his reflector that he went out and
cranked it facing the other direction (come on man, at least loosen the
nut, otherwise we see the stripped fresh paint flakes). I dont mind going
out to resolve an issue with our gear for free, I just hate getting told
theres no funds for proper infrastructure grounding when we are wasting two
man truck rolls for things that we can verify in house or recover the cost
on.
On Mon, Mar 9, 2015 at 4:43 PM, Bill Prince <part15...@gmail.com> wrote:
> We have a 1-hour minimum charge for this sort of thing.� We charge
> $120/hour.
>
> bp
> <part15sbs{at}gmail{dot}com>
>
>
> On 3/9/2015 2:17 PM, CBB - Jay Fuller wrote:
>
> �
> most of our customers don't have $100 to "blow" ?
> we think $80 for such cases tho...
> �
>
> ----- Original Message -----
> *From:* Glen Waldrop <gwl...@cngwireless.net>
> *To:* af@afmug.com
> *Sent:* Monday, March 09, 2015 2:27 PM
> *Subject:* Re: [AFMUG] OT Short rant
>
> I like your way of thinking.
> �
>
> ----- Original Message -----
> *From:* Jerry Richardson <je...@richardson.bz>
> *To:* af@afmug.com
> *Sent:* Monday, March 09, 2015 2:25 PM
> *Subject:* Re: [AFMUG] OT Short rant
>
> $100 service call
>
> �
>
> *From:* Af [mailto:af-boun...@afmug.com <af-boun...@afmug.com>] *On
> Behalf Of *Glen Waldrop
> *Sent:* Monday, March 09, 2015 12:20 PM
> *To:* af@afmug.com
> *Subject:* [AFMUG] OT Short rant
>
> �
>
> Customer: "Hey, our Internet is slow, mind taking a look at it?"
>
> Me: "Sure, no problem."
>
> *customer's�husband�immediately goes outside and takes the unit off
> the pole*
>
> Customer: "He's moving it because it has bad reception."
>
> �
>
> Customer: "He said it needs a new end because this one broke."
>
> �
>
> Wonder how it broke...
>
> grrr...
>
>
>
--
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.
