Admittedly I need a cup of coffee this afternoon, but I read that as, "We
charge $90 per hour 1 hour per minute."
lol
----- Original Message -----
From: David
To: af@afmug.com
Sent: Thursday, March 12, 2015 1:03 PM
Subject: Re: [AFMUG] OT Short rant
We used to do that before we got over 200 customers but now its a must to
have that line of understanding that its not our problem but your problem issue
while under the same breath have a tool in the toolbox with a solution to fix
their said problem.
We charge $90/hr 1hr min
On 03/10/2015 12:24 PM, That One Guy wrote:
I would like to see call volume to customer count ratios between those who
do and dont charge for service calls. We dont charge, which I think is dumb
since we dont enforce the whole dont roll a truck if its not a verified
problem. We have driven 40 miles to plug a power supply in, 40 miles to get to
a customers house to find out all but one of their devices is in fact working
and the one thats not had its wireless turned off, one customer was so sure we
needed to come realign his reflector that he went out and cranked it facing the
other direction (come on man, at least loosen the nut, otherwise we see the
stripped fresh paint flakes). I dont mind going out to resolve an issue with
our gear for free, I just hate getting told theres no funds for proper
infrastructure grounding when we are wasting two man truck rolls for things
that we can verify in house or recover the cost on.
On Mon, Mar 9, 2015 at 4:43 PM, Bill Prince <part15...@gmail.com> wrote:
We have a 1-hour minimum charge for this sort of thing.� We charge
$120/hour.
bp
<part15sbs{at}gmail{dot}com>
On 3/9/2015 2:17 PM, CBB - Jay Fuller wrote:
�
most of our customers don't have $100 to "blow" ?
we think $80 for such cases tho...
�
----- Original Message -----
From: Glen Waldrop
To: af@afmug.com
Sent: Monday, March 09, 2015 2:27 PM
Subject: Re: [AFMUG] OT Short rant
I like your way of thinking.
�
----- Original Message -----
From: Jerry Richardson
To: af@afmug.com
Sent: Monday, March 09, 2015 2:25 PM
Subject: Re: [AFMUG] OT Short rant
$100 service call
�
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Glen Waldrop
Sent: Monday, March 09, 2015 12:20 PM
To: af@afmug.com
Subject: [AFMUG] OT Short rant
�
Customer: "Hey, our Internet is slow, mind taking a look at it?"
Me: "Sure, no problem."
*customer's�husband�immediately goes outside and takes the unit
off the pole*
Customer: "He's moving it because it has bad reception."
�
Customer: "He said it needs a new end because this one broke."
�
Wonder how it broke...
grrr...
--
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.
