Elevate the front line of every position. It's hard for us to have a level 1, 2, 3 when we only have four people total doing installs. All of them need to be at a certain minimum and we need to keep increasing that minimum level of knowledge. Training is easier said than done though. Also, I know that my system admin doesn't really like to teach, but he has to do it one way or another and he really isn't that bad at it. Opinions aside, I think we're going to require our "tier 1" support guys to pass a Net+ cert at a minimum, and possibly get into Mikrotik certs and that as well. The same goes for our field techs. Previously everything we've done was internal training but we're busy too. Within reason, as the company grows, what our system admin did 5 years ago, our front line guys need to at least be familiar with now because the system admin is working on much more complex stuff these days.
Joe Falaschi e-vergent On Mar 17, 2015, at 10:13 AM, That One Guy wrote: > So the boss wants me to provide training to the mopes for "level 1" techs > dealing with telco stuff. Primarily for when replacing existing PBX systems > with VOIP systems and still using POTS > > to me, "level 1" is a mope connecting a phone to a prewired jack. If the jack > isnt working and you expect a mope to be the definition of "level 1" then its > not a "level 1" issue at that point. > > So I provided some wikipedia articles on POTS and Punchdowns > > I feel kind of like a dick, but it seems to me using mopes is a recipe for > disaster I dont want to be a part of. > > any better resources out there? > > -- > If you only see yourself as part of the team but you don't see your team as > part of yourself you have already failed as part of the team.
