[AFMUG] charging for service calls

[Adam Moffett]

There have been some discussions at the office recently on this topic.  
One camp feels that the default action should be to charge for all 
service calls, and make an exception if necessary.  The other camp feels 
that we should reserve the right to charge for a service call, but we 
should only do so if the problem is somehow the customer's fault (like 
hitting the cable with the weed whacker). The discussion in our office 
is only about fixing internet service by the way, not about fixing 
computers or other customer equipment.

I was wondering what the peanut gallery thinks today.