Most public mail servers autodiscover sets up imap now by default, I like this because it eliminates completely the nonsense associated with leave a copy on the server. Customer tend to prefer having access from multiple devices without a bunch of nonsensical configurations. We have a really low mailbox size on the free boxes because we just plain do t want to deal with email. 25mb small by default, we will bump it to 50 or 100 mb for free if they request. They want a gig box it's like ten bucks a month. Gmail is free pal, call them when you have a problem. Even our morons in customer service have a hard time screwing up email issues with it this restrictive. Going to get even better later this year when we drop outbound port 25 network wide. Even less email issues to deal with when the inconvenience of the change gets customer to move off our free e-mail and to Gmail, with gmails support. Blanket response for our customers then is to call their mail provider. As far as this original issue goes, I would rdp into my desktop at work, create a new mail profile for this guy's account, sync it down. Do a pst export, compress it and transfer it back to his desktop for import. Eliminate the mail server timeout issues all together, then you just have a single resumable file transfer to deal with. On Jun 14, 2015 6:08 PM, "Mike Hammett" <af...@ics-il.net> wrote:
> The people I work with assume if it's gone from one place, it's gone from > all. They'd be surprised if it was still on another device. IMAP folders > match webmail folders. Webmail folders are the same on every device you use. > > Your customers seem dumber than mine and for that, I'm glad. ;-) > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > > Midwest Internet Exchange > http://www.midwest-ix.com > > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > ------------------------------ > *From: *"Ken Hohhof" <af...@kwisp.com> > *To: *af@afmug.com > *Sent: *Sunday, June 14, 2015 6:03:27 PM > *Subject: *Re: [AFMUG] today's consulting fun > > Average Joe does not understand local vs. server based folders. > > Problems I see fairly often: > > * User deletes messages from phone, then shits a brick when the messages > are gone from his computer, because he does not understand server based > folders. > > * User has 20 folders on the server including Sent, Deleted, Junk, Cat > Pictures, etc. plus some specific to his phone that aren’t even email. > Every email he has ever sent, deleted, or has been filtered as spam is > still sitting on the server, and he can’t understand why he hits his disk > quota. Even when he deletes some, it just moves them to Deleted, which is > still on the server. > > * User complains spam filtering is not preventing the spam from going to > his phone, because he has his Junk folder synced on his phone. > > * Real estate agent has created GMail folders for every house she ever > listed, buys smartphone, sets it to sync all those folders rather than just > Inbox (and full messages not just headers). When it is still syncing after > 2 days, she decides to delete the GMail account off her phone but instead > manages to blow away all her GMail. > > * The people who use POP3 on their computer and IMAP on their phone, > accessing the same mail account, and wonder why strange stuff happens or > the mailbox gets corrupted. > > I also think mobile devices using IMAP IDLE cause a lot of server issues > because of sessions staying up for days or weeks. > > > *From:* Mike Hammett <af...@ics-il.net> > *Sent:* Sunday, June 14, 2015 5:39 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] today's consulting fun > > How is IMAP harder than POP3? > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > > Midwest Internet Exchange > http://www.midwest-ix.com > > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > ------------------------------ > *From: *"Ken Hohhof" <af...@kwisp.com> > *To: *af@afmug.com > *Sent: *Sunday, June 14, 2015 4:30:13 PM > *Subject: *Re: [AFMUG] today's consulting fun > > A significant portion of the populace is too stupid to use IMAP. Of > course they should also not be allowed to drive, vote, own a gun, or > reproduce, but we don’t stop them. At least you have to pass a test to get > a drivers license. > https://www.youtube.com/watch?v=X5XJ83PRJOU > > > *From:* Chuck McCown <ch...@wbmfg.com> > *Sent:* Sunday, June 14, 2015 4:05 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] today's consulting fun > > IMHO, POP3 should never leave messages. You can’t leave a copy of your > mail at the post office. If you want to leave messages, that is what IMAP > is good for. > > *From:* Ken Hohhof <af...@kwisp.com> > *Sent:* Sunday, June 14, 2015 2:59 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] today's consulting fun > > If Outlook is set up for POP3, make sure the guy periodically stops the > Send/Rcv process so it can delete messages off the server (assuming you did > not set it up to leave copies on the server forever). That way it won’t > start over with 1 of 54484 if it gets stuck again. > > And if it still can’t get past one problematic message, see if Bell South > has webmail and he can go in and delete the problem message from there. > > > *From:* Lewis Bergman <lewis.berg...@gmail.com> > *Sent:* Sunday, June 14, 2015 3:31 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] today's consulting fun > > > So weather is your point? Sounds like maybe you have never had the pain of > running your own mail server. We used to get this note and again. Someone > needs to manually look at the message file and go to the spot if that > message and manually delete it. Good luck convincing bell south to do it. > On Jun 14, 2015 2:11 PM, "CBB - Jay Fuller" <par...@cyberbroadband.net> > wrote: > >> >> so i was really tempted to post this on facebook but since he's local, >> maybe not. >> >> issue: my outlook keeps downloading the same message over and over. >> the message was about three months old once i looked at it. >> >> i setup a new profile, clean pst file, started downloading messages. >> >> downloading message 1 of 54484 messages (1.79 gig) >> >> what?! >> >> messages started coming in from january 2014. >> >> this is an @bellsouth.net email address. >> >> mr. lawyer dude, you and i need to have a little talk.... >> >> >> > > >
