My first action against a regulated utility is to complain to the regulators.
They care more about keeping them happy than they do keeping you happy.
Usually a Public Service Commission, Public Utility Commission or
(state)Corporation Commission. Every state is different.
From: Darin Steffl
Sent: Thursday, August 27, 2015 4:20 PM
To: af@afmug.com ; memb...@wispa.org
Subject: Re: [AFMUG] Shoutout to LinkTechs Consulting
Hey TJ,
That's exactly what we did before calling L.T. and NAT'd the block to an IP
from our Telco that wasn't affected so it got everyone online but all Static IP
users who had email servers or other applications that needed to be accessed
from the internet to their Static IP could not do so. Also, some businesses had
VPN connections that wouldn't work because they weren't connecting from their
known IP address. So either way, it got web browsing online but our highest
paying customers couldn't do some things they depended on until their Static IP
was up and running. The fiber I figured would take 5-8 hours for repair but it
took over 39 hours so I needed a more permanent fix.
Our local Telco is a joke and they blatantly lied to us saying it wasn't
possible to advertise the /24 block out anyone but Zayo, who was cut. I knew
that was false and pushed the issue this time with Dennis on the line and got
it done. There has been 5 outages in the last year with over 2.5 days of total
downtime and each time the telco lied and said the block couldn't be advertised
to their working carrier or ours. I'm considering taking legal action against
them for allowing us to suffer from something they could have fixed easily if
they wanted to and as we requested each time Zayo was cut. Frankly, I'm pissed
at them right now.
What would you do in our case with the local Telco for refusing to help us
restore service? They refused to give us an SLA when we signed up even though I
pushed for one. They said they were local and would take care of us when there
are issues. They've barely cared when there is an issue.
On Thu, Aug 27, 2015 at 5:09 PM, TJ Trout <t...@voltbb.com> wrote:
Did you consider making a nat rule for the affected IP range and NAT it just
like a private space? Won't work if the customers behind it are running servers
but usually will work for a short time during an outage
On Thu, Aug 27, 2015 at 3:01 PM, Jaime Solorza <losguyswirel...@gmail.com>
wrote:
nice....think of it as an investment that paid off immediately.
kudos to Linktechs good to have options
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Thu, Aug 27, 2015 at 3:55 PM, Darin Steffl <darin.ste...@mnwifi.com>
wrote:
Hey guys,
We generally do most of our networking in-house like many of you but when
we get stuck, we call someone who is much more experienced in BGP than we are.
I like to figure things out when I have the time but time is quickly becoming a
scarce resource as our business grows.
Anyway, there was a Zayo fiber cut and it affected an IP Block we had
reassigned to us and our local telco was refusing to help us advertise that
block out their other provider which was up. Zayo also had no ETR on the fiber
and it ended taking 39.5 hours to repair!!! I had to find a way to readvertise
our block out another provider, either through our telco, who refused to do so,
or our other circuit.
I tried to figure it out for an hour and had a few ideas but wasn't sure
on any of them completely so I figured I'd call LinkTechs and see if they could
help us out in this emergency. Dennis picked up and after explaining to him our
network setup and what we wanted to accomplish, he started telling me how he
could fix it and what I needed to do. I followed his steps to get our block
advertised out our working carrier, he called Zayo and our other provider's NOC
to speed up the process as they have contacts within many large carriers, and
he got it done all in a little over an hour not including the time I spent on
hold with our telco waiting to speak to their network engineer.
What he did would have likely taken me 4-5 hours and I would have been
much more stressed and have had a migraine by the time it was working. I don't
normally praise people or companies unless they go above and beyond and I felt
that Dennis understood the urgency of our predicament and did a great job in
resolving the issue in a timely manner.
I am impressed and the money spent was well worth it considering what my
time is worth as well. After this experience, I will not hesitate to have
LinkTechs configure and support our network changes if I think it'll take me
more than an hour to figure out a complicated change. Of course, we'll keep
doing easy stuff like OSPF ourselves since we've learned it but for future
network changes and BGP questions or MPLS/VPLS, it will be much easier for us
to outsource that to the experts and let us focus on growing our business.
This was absolutely not solicited at all and I just had to post it myself
because we rarely have paid for consultants but this experience was so worth it
and easy to do. A huge burden was lifted off my shoulders when Dennis fixed the
problem and knew exactly what to do.
Thank you Dennis!
http://www.linktechs.net
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
Like us on Facebook
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
Like us on Facebook
