We're nice. It's one of the reasons customers like us. ----- Original Message ----- From: Ken Hohhof To: af@afmug.com Sent: Wednesday, October 07, 2015 12:25 PM Subject: Re: [AFMUG] today's customer issue....yah, get a life dude
How did someone get $210 past due? Just turn off his service in 5 days. If your customers own the radio, you’re done. If not, you have to decide whether to kiss it goodbye or go and retrieve it, and whether to have the police accompany you in case of incident. If it’s a 900 FSK, those are worth so little now, I’d kiss it goodbye. From: CBB - Jay Fuller Sent: Wednesday, October 07, 2015 12:01 PM To: af@afmug.com ; memb...@wispa.org Subject: [AFMUG] today's customer issue....yah, get a life dude but not really an issue. but.....it is. so we must have had a teenager as a customer. his parents facilitated his installation but he eventually grew up and moved to another town. he removed his credit card billing info from the portal but did not disconnect his account. now his account has moved delinquent and he's started getting warnings his account will be disconnected. in return, he's sending us (in reply to the email) - well - here's an example: https://www.youtube.com/watch?v=95KTrtzOY-g What? No. ------------------------------------------------------------------------------ Date: Wed, 7 Oct 2015 03:01:47 -0500 Subject: Cyber Broadband Bill Due Reminder - 5 days From: voicemailgr...@cyberbroadband.net To: ai....com Hello xxxx Waldrep , This is a reminder that your Cyber Broadband bill is past due and your service will be disconnected within 5 days. Your current due amount is $210.00. You can submit payment and update your payment details through our customer portal located on our website at http://www.cyberbroadband.net , or by calling our office at (256) 734-1077. If you have already submitted payment, please accept our apologies and ignore this email. Thank you for your business! -- Cyber Broadband then he continued to reply to the same warning message - most recently with this - ----- Original Message ----- From: x x x To: adm.....net Sent: Wednesday, October 07, 2015 6:31 AM Subject: Urgent! https://www.youtube.com/watch?v=w55HQS9vlpE Consider all thats happened over the past few months. If youre unaware of what Im referring to, thats an even worse situation. I suggest you explain what makes you think youre entitled to discontinue my service. Otherwise, we can begin negotiations on the damage done to my equipment and CLASSIFIED data. We could move beyond that entirely and discuss better options for your business. Either, you know enough to know that this isnt going to be as easy as you were hoping it would be, or you havent been paying attention. Let me know if you have any questions. Also, as I said before, I suggest you leave our connection active. If I dont receive a response from you today, I will move ahead with my plans for absolution. ....should i report this guy for mental instability? bottom line....i wish we could be notified via email or something when someone removes their billing information....i dunno....just its not the first time that has happened.... that is all...
