I'm nice too, but the second my customer threatens me or anyone in my employ or
otherwise acts like a prick, nice goes out the window, communications cease and
they're blacklisted, like permanently.
I wouldn't even reply, just turn him off and schedule picking up the equipment.
Might even share his name with other ISP's in the area so they have a heads up.
Crazy and self entitled is usually a lifestyle, not a single mistake.
----- Original Message -----
From: CBB - Jay Fuller
To: af@afmug.com
Sent: Wednesday, October 07, 2015 12:41 PM
Subject: Re: [AFMUG] today's customer issue....yah, get a life dude
We're nice. It's one of the reasons customers like us.
----- Original Message -----
From: Ken Hohhof
To: af@afmug.com
Sent: Wednesday, October 07, 2015 12:25 PM
Subject: Re: [AFMUG] today's customer issue....yah, get a life dude
How did someone get $210 past due?
Just turn off his service in 5 days. If your customers own the radio,
you’re done. If not, you have to decide whether to kiss it goodbye or go and
retrieve it, and whether to have the police accompany you in case of incident.
If it’s a 900 FSK, those are worth so little now, I’d kiss it goodbye.
From: CBB - Jay Fuller
Sent: Wednesday, October 07, 2015 12:01 PM
To: af@afmug.com ; memb...@wispa.org
Subject: [AFMUG] today's customer issue....yah, get a life dude
but not really an issue. but.....it is.
so we must have had a teenager as a customer. his parents facilitated his
installation but he eventually grew up and moved to another town. he removed
his credit card billing info from the portal but did not disconnect his
account. now his account has moved delinquent and he's started getting
warnings his account will be disconnected. in return, he's sending us (in
reply to the email) - well - here's an example:
https://www.youtube.com/watch?v=95KTrtzOY-g
What? No.
----------------------------------------------------------------------------
Date: Wed, 7 Oct 2015 03:01:47 -0500
Subject: Cyber Broadband Bill Due Reminder - 5 days
From: voicemailgr...@cyberbroadband.net
To: ai....com
Hello xxxx Waldrep ,
This is a reminder that your Cyber Broadband bill is past due and your
service will be disconnected within 5 days. Your current due amount is $210.00.
You can submit payment and update your payment details through our customer
portal located on our website at http://www.cyberbroadband.net , or by calling
our office at (256) 734-1077.
If you have already submitted payment, please accept our apologies and
ignore this email.
Thank you for your business!
--
Cyber Broadband
then he continued to reply to the same warning message - most recently with
this -
----- Original Message -----
From: x x x
To: adm.....net
Sent: Wednesday, October 07, 2015 6:31 AM
Subject: Urgent!
https://www.youtube.com/watch?v=w55HQS9vlpE
Consider all thats happened over the past few months. If youre unaware of
what Im referring to, thats an even worse situation.
I suggest you explain what makes you think youre entitled to discontinue
my service. Otherwise, we can begin negotiations on the damage done to my
equipment and CLASSIFIED data.
We could move beyond that entirely and discuss better options for your
business. Either, you know enough to know that this isnt going to be as easy
as you were hoping it would be, or you havent been paying attention.
Let me know if you have any questions. Also, as I said before, I suggest
you leave our connection active. If I dont receive a response from you today,
I will move ahead with my plans for absolution.
....should i report this guy for mental instability?
bottom line....i wish we could be notified via email or something when
someone removes their billing information....i dunno....just its not the first
time that has happened....
that is all...
