Under promise... over deliver On Apr 4, 2016 4:58 PM, "That One Guy /sarcasm" <thatoneguyst...@gmail.com> wrote:
> This is a good opportinty for PR. if its a certainty that you can deliver > the speed reliably and this is just a hiccup, throw him the difference > betweent he two packages as a discount for the month, maybe even a second > month for his trouble. Let them know you identified the issue, thank them > for bringing it to your attention, resolve it, and verify its resolved. > Just make sure the issue actually exists for the customer first and its not > just some dumb issue on his end, that could be a disaster for PR if thats > not resolved first > > On Mon, Apr 4, 2016 at 5:48 PM, CBB - Jay Fuller < > par...@cyberbroadband.net> wrote: > >> >> Temp, hope to relieve it tomorrow. A customer who just upgraded to >> faster service says slow it back down - not getting any faster speed (he >> probably did before the bottleneck happened) >> >> would you: >> >> a) give him some money back on his last bill and ask him to stick it out >> another month? >> b) go ahead and lower his speed back to the former package? >> >> i'd certainly like to explain what happened but the customer isn't going >> to care much for technobabble anyway. >> >> i'm pretty sure i know how i'm going to handle this but - say - for >> example - i know a certain brand of radio (actually TWO brands) can get >> stuck on the wrong ethernet duplex...so i'm sure this has happened in >> another network before. just curious how you'd handle it. >> >> thanks :) >> >> >> > > > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. >
