I have always wondered if this window of rationality is somewhere between the
hangover is 99% abated and drinking has not yet started?
From: Adam Moffett
Sent: Tuesday, April 05, 2016 9:47 AM
To: af@afmug.com
Subject: Re: [AFMUG] we have a bottleneck...
Steve makes a lot of sense when he speaks rationally.
....but he's more amusing when he doesn't. I don't know which I like better.
I feel so conflicted.
On 4/4/2016 6:58 PM, That One Guy /sarcasm wrote:
This is a good opportinty for PR. if its a certainty that you can deliver the
speed reliably and this is just a hiccup, throw him the difference betweent he
two packages as a discount for the month, maybe even a second month for his
trouble. Let them know you identified the issue, thank them for bringing it to
your attention, resolve it, and verify its resolved. Just make sure the issue
actually exists for the customer first and its not just some dumb issue on his
end, that could be a disaster for PR if thats not resolved first
On Mon, Apr 4, 2016 at 5:48 PM, CBB - Jay Fuller <par...@cyberbroadband.net>
wrote:
Temp, hope to relieve it tomorrow. A customer who just upgraded to faster
service says slow it back down - not getting any faster speed (he probably did
before the bottleneck happened)
would you:
a) give him some money back on his last bill and ask him to stick it out
another month?
b) go ahead and lower his speed back to the former package?
i'd certainly like to explain what happened but the customer isn't going to
care much for technobabble anyway.
i'm pretty sure i know how i'm going to handle this but - say - for example
- i know a certain brand of radio (actually TWO brands) can get stuck on the
wrong ethernet duplex...so i'm sure this has happened in another network
before. just curious how you'd handle it.
thanks :)
--
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.
