I just let VoIP Innovations handle it.
-----Original Message-----
From: Af [mailto:af-boun...@afmug.com] On Behalf Of George Skorup
Sent: Thursday, December 1, 2016 9:44 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t
working"
We're running a FreeSWITCH based soft switch that does this. Pretty sure
it's a native FreeSWITCH feature. I forget what it's called now.
On 12/1/2016 8:59 PM, Jay Weekley wrote:
> Is that a service through your voip provider? On second thought, we
> have the ability to forward employee cell phone calls to the customer.
>
> George Skorup wrote:
>> Our guys can call into our switch from their cell and access a menu
>> that lets them dial back out.
>>
>> On 12/1/2016 8:30 PM, Jay Weekley wrote:
>>> A separate cell phone is good. So is calling customers using *67
>>> but they don't always answer blocked calls. Our VOIP service,
>>> Netsapiens, has an app that makes the call look like it's from the
>>> company number. I haven't tried it yet but if it works it will be
>>> really great. The worst for me is the customer that texted me at
>>> 12:30am when I was asleep.
>>>
>>> Bill Prince wrote:
>>>>
>>>> Add another cell phone to your service, and use it for everything
>>>> you care about.
>>>>
>>>> Then turn off texting on the phone you don't want to get texts on,
>>>> except when you want to text on it.
>>>>
>>>>
>>>> bp
>>>> <part15sbs{at}gmail{dot}com>
>>>>
>>>> On 12/1/2016 6:18 PM, Brandon Yuchasz wrote:
>>>>>
>>>>> Wondering if anyone else has dealt with this and if so what they
>>>>> used as a solution.
>>>>>
>>>>> �
>>>>>
>>>>> I am getting more and more texts from customers as time goes on.
>>>>> They get my cell phone number at some point when I call them or
>>>>> from a friend or who knows but they hold onto it.
>>>>>
>>>>> Instead of emailing the tech support or calling in they send me a
>>>>> text to my cell phone.� �hey my internet isn�t working� .
>>>>> I don�t know who the hell they are of course since its just some
>>>>> random number with no context. So Then I am faced with ignoring
>>>>> the text or replying. � I�m sorry but I don�t know who this
>>>>> is from can you please give me additional information. �
>>>>>
>>>>> Text back and forth over the next 15 minutes reveal they have the
>>>>> wireless turned off on their computer or the router took a shit or
>>>>> they are off line. Regardless it�s annoying, I have considered
>>>>> asking them not to text my cell phone and instead call or email
>>>>> but half the time they are still going to get me. That�s not
>>>>> ideal. Please don�t text my cell phone instead use our online
>>>>> contact option or call us at�. 5 minutes later I get a call that
>>>>> forwards to my cell phone not ideal. �although that is changing
>>>>> and hopefully in the next 6 months I won�t be doing any tech
>>>>> support calls anymore.
>>>>>
>>>>> �
>>>>>
>>>>> How do you guys deal with this from a company standpoint.
>>>>>
>>>>> �
>>>>>
>>>>> Just so everyone realizes it� this is at least 65% rant so
>>>>> sarcasm and honest real feedback are both welcome.
>>>>>
>>>>> �
>>>>>
>>>>
>>>> No virus found in this message.
>>>> Checked by AVG - www.avg.com <http://www.avg.com>
>>>> Version: 2016.0.7924 / Virus Database: 4664/13518 - Release Date:
>>>> 12/01/16
>>>>
>>>
>>
>>
>>
>> -----
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>> Version: 2016.0.7924 / Virus Database: 4664/13521 - Release Date:
>> 12/01/16
>>
>>
>
