I prefer texting to a phone call, but I take all of the phone calls. On Fri, Dec 2, 2016 at 7:22 AM, Jim Bouse [Brazos WiFi] <[email protected]> wrote:
> The term is DISA. Most VoIP platforms have something similar. > > We have it setup in FreePBX where a tech dials in from his cellphone and > is presented a dailtone (after hitting the proper PIN). Then he can dial > out using a special DID assigned to that tech. Any inbound calls to that > DID ring the tech's cellphone first. If they don't answer, it rolls over > to the main office. After hours, it always goes to the office. This way, > the tech can call out from the field (with an added step) but the inbound > calls will be answered by someone, even if the tech is busy or off. > > All it costs me is an additional DID and a few minutes a month. The DID > has CNAM set as Brazos WiFi as well. > > Jim Bouse > Owner > Mobile IT Pro - Brazos WiFi > 979-985-5912 > [email protected] > > -----Original Message----- > From: Af [mailto:[email protected]] On Behalf Of George Skorup > Sent: Thursday, December 01, 2016 8:53 PM > To: [email protected] > Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t > working" > > Our guys can call into our switch from their cell and access a menu that > lets them dial back out. > > On 12/1/2016 8:30 PM, Jay Weekley wrote: > > A separate cell phone is good. So is calling customers using *67 but > > they don't always answer blocked calls. Our VOIP service, Netsapiens, > > has an app that makes the call look like it's from the company number. > > I haven't tried it yet but if it works it will be really great. The > > worst for me is the customer that texted me at 12:30am when I was > > asleep. > > > > Bill Prince wrote: > >> > >> Add another cell phone to your service, and use it for everything you > >> care about. > >> > >> Then turn off texting on the phone you don't want to get texts on, > >> except when you want to text on it. > >> > >> > >> bp > >> <part15sbs{at}gmail{dot}com> > >> > >> On 12/1/2016 6:18 PM, Brandon Yuchasz wrote: > >>> > >>> Wondering if anyone else has dealt with this and if so what they > >>> used as a solution. > >>> > >>> � > >>> > >>> I am getting more and more texts from customers as time goes on. > >>> They get my cell phone number at some point when I call them or from > >>> a friend or who knows but they hold onto it. > >>> > >>> Instead of emailing the tech support or calling in they send me a > >>> text to my cell phone.� �hey my internet isn�t working� . I > >>> don�t know who the hell they are of course since its just some > >>> random number with no context. So Then I am faced with ignoring the > >>> text or replying. � I�m sorry but I don�t know who this is > >>> from can you please give me additional information. � > >>> > >>> Text back and forth over the next 15 minutes reveal they have the > >>> wireless turned off on their computer or the router took a shit or > >>> they are off line. Regardless it�s annoying, I have considered > >>> asking them not to text my cell phone and instead call or email but > >>> half the time they are still going to get me. That�s not ideal. > >>> Please don�t text my cell phone instead use our online contact > >>> option or call us at�. 5 minutes later I get a call that forwards > >>> to my cell phone not ideal. �although that is changing and > >>> hopefully in the next 6 months I won�t be doing any tech support > >>> calls anymore. > >>> > >>> � > >>> > >>> How do you guys deal with this from a company standpoint. > >>> > >>> � > >>> > >>> Just so everyone realizes it� this is at least 65% rant so sarcasm > >>> and honest real feedback are both welcome. > >>> > >>> � > >>> > >> > >> No virus found in this message. > >> Checked by AVG - www.avg.com <http://www.avg.com> > >> Version: 2016.0.7924 / Virus Database: 4664/13518 - Release Date: > >> 12/01/16 > >> > > > >
