I have had mixed results over the years. Outsourcing sales will work just fine. Tech support is a bit more tricky. You will have to come up with a pretty exhaustive decision tree/flow chart and even then they will have to escalate a good portion of tech support calls back to you.
From: Wireless Administrator Sent: Monday, March 06, 2017 9:13 AM To: af@afmug.com Subject: [AFMUG] Outsource Sales Over time I’ve seen plenty of discussion about outsourcing technical support. Does anyone have experience outsourcing the sales process? I’m talking about new internet access account signup process not marketing. Steve B.
