I constantly bitch about cambium not being forthright about a product flaw, but they do tend to ultimately make things right, even on out of warranty products. i think it may depend on the engineer involved though
On Thu, Apr 20, 2017 at 9:58 AM, Adam Moffett <[email protected]> wrote: > Do you guys think the intrusion is from a bad seal in the housing, or is > it coming in through the cables? > > If the unit doesn't have a breather hole equalize air pressure then it can > suck water through the cable like a straw. > > > ------ Original Message ------ > From: "Roland Houin" <[email protected]> > To: "afmug" <[email protected]> > Sent: 4/20/2017 10:55:34 AM > Subject: Re: [AFMUG] Cambium 450i > > we had a 450 fail due to water intrusion too. > it was in warranty, > at first they didn't want to cover under warranty, (said we didn't > weatherseal the connectors). > after a bit of complaining they did cover it. > > Roland > > > > > We too had a similar issue. 450AP full of water. We took it apart and > drained > it and let sit dry. The AP booted up just fine but failed a few days later > on > the bench. We got the same response. "Out of warranty". > > On Wed, Apr 19, 2017 at 6:33 PM, Matt Hopkins <[email protected]> > wrote: > > We had one of many 450i up on a tower for a little over a year and one day > it > was just offline without any warning. We are located in Northwestern > Oregon so > we get plenty of rain. Upon investigation the metal case of the radio was > not > sealed all the way and water slowly seeped in. The unit was full to the top > with water. By this time Cambium stated that it was out of warranty and we > were > burnt. I don't know how many of these units we have in the air are > affected. > This one is the only one that has died in such a fashion so far. Prior to > this > I wasn't really inspecting these for this issue and would have thought > nothing > of it. The seal must be farther inside, right? > > Today I was unpacking one new in box and noticed the very same issue, > since now > I look for this. We only use the connectorized version so I don't know if > this > issue is contained or morewidespread. Just wanted to throw out a heads up > to > everyone to keep an eye out for this since I got exactly nowhere with > Cambium. > > I am not trying to pick on Cambium, just bring a recurring issue to light. > > This is a pic of the fried one that was in service for a year: > > This is a pic of the brand new one I took out of the box today next to one > that > looks fine: > > -- > > Matt Hopkins > Network Administrator > 503.687.1030 <(503)%20687-1030> > [email protected] > onlinenw.com < > > >
