So just to be clear, you had a second radio like this that was new and
never deployed?
We've had our share of water intrusion issues with regular 450 APs.
Cases where it was clearly a manufacturing/assembly issue, Cambium has
made it right regardless of warranty status.
On 4/20/2017 1:42 PM, Matt Hopkins wrote:
Cambium has reached out to me and are going to look into this issue on
their end. They are also making it right by us and replacing both
units. I have no reason to believe that this is a widespread problem.
We use a ton of Cambium equipment and for the most part we are very
happy with it's performance. I simply wanted to help the community by
spreading awareness of a potential issue that is easy to spot before
being deployed. Thank you Matt and Chuck at Cambium for helping out.
Matt Hopkins
Network Administrator
503.687.1030
[email protected]
onlinenw.com <http://onlinenw.com>
On 4/20/2017 8:14 AM, Chuck McCown wrote:
Yeah, well, that is why AFMUG exists...
*From:* Steve Jones
*Sent:* Thursday, April 20, 2017 9:05 AM
*To:* [email protected]
*Subject:* Re: [AFMUG] Cambium 450i
I constantly bitch about cambium not being forthright about a product
flaw, but they do tend to ultimately make things right, even on out
of warranty products. i think it may depend on the engineer involved
though
On Thu, Apr 20, 2017 at 9:58 AM, Adam Moffett <[email protected]>
wrote:
Do you guys think the intrusion is from a bad seal in the
housing, or is it coming in through the cables?
If the unit doesn't have a breather hole equalize air pressure
then it can suck water through the cable like a straw.
------ Original Message ------
From: "Roland Houin" <[email protected]>
To: "afmug" <[email protected]>
Sent: 4/20/2017 10:55:34 AM
Subject: Re: [AFMUG] Cambium 450i
we had a 450 fail due to water intrusion too.
it was in warranty,
at first they didn't want to cover under warranty, (said we
didn't weatherseal the connectors).
after a bit of complaining they did cover it.
Roland
> We too had a similar issue. 450AP full of water. We took it
apart and drained
it and let sit dry. The AP booted up just fine but failed a few
days later on
the bench. We got the same response. "Out of warranty".
On Wed, Apr 19, 2017 at 6:33 PM, Matt Hopkins
<[email protected]> wrote:
We had one of many 450i up on a tower for a little over a year
and one day it
was just offline without any warning. We are located in
Northwestern Oregon so
we get plenty of rain. Upon investigation the metal case of the
radio was not
sealed all the way and water slowly seeped in. The unit was full
to the top
with water. By this time Cambium stated that it was out of
warranty and we were
burnt. I don't know how many of these units we have in the air
are affected.
This one is the only one that has died in such a fashion so far.
Prior to this
I wasn't really inspecting these for this issue and would have
thought nothing
of it. The seal must be farther inside, right?
Today I was unpacking one new in box and noticed the very same
issue, since now
I look for this. We only use the connectorized version so I
don't know if this
issue is contained or morewidespread. Just wanted to throw out a
heads up to
everyone to keep an eye out for this since I got exactly nowhere
with Cambium.
I am not trying to pick on Cambium, just bring a recurring issue
to light.
This is a pic of the fried one that was in service for a year:
This is a pic of the brand new one I took out of the box today
next to one that
looks fine:
--
Matt Hopkins
Network Administrator
503.687.1030 <tel:%28503%29%20687-1030>
[email protected]
onlinenw.com <http://onlinenw.com> <
