Well, I guess that does make sense in some regards. But in Plat it's not for the username/password.
The CC information is encrypted, but thankfully they WERE able to transfer all of those over as far as I can tell. At least customer won't have to put THAT information in again. -----Original Message----- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Thursday, January 11, 2018 9:59 PM To: af@afmug.com Subject: Re: [AFMUG] Sonar Migration from Platypus You would have to do that with any platform, as those passwords should be salted+hash, which is one-way encryption. On Thu, Jan 11, 2018 at 10:47 PM, Sterling Jacobson <sterl...@avative.net> wrote: > It gets worse. > > > > I wasn’t aware that ALL of my customers are now going to have to > re-create their account login credentials because they don’t carry over from > Plat. > > I guess this is universal with SONAR, if you want a billing portal for > your customers, they will ALL have to be sent some notification or > link asking them to re-create that info or make new credentials based > off their account email address. > > > > What a cluster F > > > > I’m going to cry > > > > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson > Sent: Thursday, January 11, 2018 9:38 PM > > > To: af@afmug.com > Subject: Re: [AFMUG] Sonar Migration from Platypus > > > > Well, I manually fixed all my account types. > > > > Now, a week later, the billing portal hosted part is showing up, BUT > nothing works, no login and their guy Jacob is MIA again. > > > > I’ve had accounts and cash flow FROZEN for a week for this. > > > > It’s crazy, I’m about to lose my mind with SONAR. > > > > Damnit! > > > > > > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett > Sent: Wednesday, January 10, 2018 8:30 PM > To: af@afmug.com > Subject: Re: [AFMUG] Sonar Migration from Platypus > > > > My wife had a temp job once re-entering accounts for an insurance > company which was migrating systems. > > As long as the human meat computer operating the keyboard is smart > enough to solve more problems than they create then it sounds good in theory. > > > > > > ------ Original Message ------ > > From: "CBB - Jay Fuller" <par...@cyberbroadband.net> > > To: af@afmug.com > > Sent: 1/10/2018 6:05:02 PM > > Subject: Re: [AFMUG] Sonar Migration from Platypus > > > > > > > > we have done something like 3...maybe 4 purchases of networks upwards > to 350 customers / devices. Each time I've had our people manually enter > data. > Too risk adverse of import problems or things not working right. I've > had them do the data entry and I've come behind them to check everything. I'm > not sure at this point I'd do it any other way. I remember Evan doing > something similar - he had 3-4-5 data entry people entering people at > one time during a conversion. > > > > It is never pretty but in the end when you're done it is a pretty good > feeling. > > > > > > ----- Original Message ----- > > From: Adam Moffett > > To: af@afmug.com > > Sent: Wednesday, January 10, 2018 2:44 PM > > Subject: Re: [AFMUG] Sonar Migration from Platypus > > > > Sorry, I wasn't trying to say you were doing it wrong or anything. > > > ------ Original Message ------ > From: "Sterling Jacobson" <sterl...@avative.net> > To: "af@afmug.com" <af@afmug.com> > Sent: 1/10/2018 3:40:27 PM > Subject: Re: [AFMUG] Sonar Migration from Platypus > >>Sure, in my spare time I'll just create some DB scripts and then go >>through every account to make sure it worked out and reload. >> >>Oh wait, how is that saving me time and money? >> >>It isn't. >> >>I elected to take their import, do some brief overview to make sure >>things were generally ok. >>Then modify/update the ones that have problems. >> >>Though that takes time, it's still less effort than starting from >>scratch. >> >>What I was told was it would be easy to migrate in a day or two and >>get running. >> >>So not the case. >> >> >> >>-----Original Message----- >>From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett >>Sent: Wednesday, January 10, 2018 1:36 PM >>To: af@afmug.com >>Subject: Re: [AFMUG] Sonar Migration from Platypus >> >>If I recall correctly, the Sonar documentation suggested using the API >>to write a script to set everything up. I think the idea is you can >>test your import script, then just blow away the Sonar instance and >>try again if you have problems. Repeat until your script does >>everything you want. Then when flag day comes you have a well tested process. >> >>I know I heard that somewhere....if it wasn't in the docs it might >>have been in one of the videos. >> >>-Adam >> >> >>------ Original Message ------ >>From: "Sterling Jacobson" <sterl...@avative.net> >>To: "af@afmug.com" <af@afmug.com> >>Sent: 1/10/2018 2:51:58 PM >>Subject: [AFMUG] Sonar Migration from Platypus >> >>>So here is a current update on my months long progress moving from >>>Platypus to Sonar. >>> >>>It's not automatic by any means. >>> >>>Data import is taking a long time and its painful and costs a lot >>>extra. >>> >>>I'm having to manually correct/add accounts to Sonar with rate group >>>changes, address validations etc. >>> >>>They appear to be understaffed. >>> >>>A lot of their system isn't theirs too, which is OK I guess, just >>>didn't realize that. >>> >>>Import is a third party process if you don't want to do it yourself. >>>Actual payment site isn't them, you host it yourself or get a hosting >>>company, and have to maintain it yourself. >>>Paper statements are not directly them, you have to set up a third >>>party account and pay/manage them. >>> >>>This is just a 'simple' import of billing function only. >>> >>>I didn't even have any network information for any accounts, so I >>>shudder to think how that would have migrated. >>> >>>Also I didn't really see them emphasizing the fact that their >>>database and Plat could get seriously out of synch if you are not careful. >>> >>>I've had to manually suspend everything in Platypus to assure data >>>isn't out of sync with the new system until it comes online. >>> >>>That means it's been days of people calling/contacting me trying to >>>pay bills and I'm stuck in the middle. >>> >>>Don't want to roll back since I've spent so many hours now on >>>migration. >>> >>>Can't go forward yet because I'm still waiting on massive fixes to >>>rates on customers, and web site creation/setup for billing. >>> >>>Let's just say I'm excited to get onboarding done and running, but >>>I'm also crying because it's not there yet and help is slow to come >>>some days. >>> >>> >>
