Kind of makes sense. The user stuff wouldn't be able to do that though. Honestly it sounds like most of the stuff you've been talking about is from Sonar being shortstaffed leading up to the new 2.0 release right around Christmas, and training of the wispmon people. Other than that, these are the pains you encounter when switching between companies like this.
I think you'll be happy in the end with your decision. On Thu, Jan 11, 2018 at 11:25 PM, Sterling Jacobson <sterl...@avative.net> wrote: > I think in the case of the CC info it was already encrypted and moved over as > such, but so was the key. > > > -----Original Message----- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds > Sent: Thursday, January 11, 2018 10:20 PM > To: af@afmug.com > Subject: Re: [AFMUG] Sonar Migration from Platypus > > If you were able to transfer it over, that means it was either (A) not > encrypted to being with, or (B) was decrypted upon export. Either way it > would have transferred via cleartext. *shrug* > > On Thu, Jan 11, 2018 at 11:16 PM, Sterling Jacobson <sterl...@avative.net> > wrote: >> Well, I guess that does make sense in some regards. >> >> But in Plat it's not for the username/password. >> >> The CC information is encrypted, but thankfully they WERE able to transfer >> all of those over as far as I can tell. >> >> At least customer won't have to put THAT information in again. >> >> >> -----Original Message----- >> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds >> Sent: Thursday, January 11, 2018 9:59 PM >> To: af@afmug.com >> Subject: Re: [AFMUG] Sonar Migration from Platypus >> >> You would have to do that with any platform, as those passwords should be >> salted+hash, which is one-way encryption. >> >> On Thu, Jan 11, 2018 at 10:47 PM, Sterling Jacobson <sterl...@avative.net> >> wrote: >>> It gets worse. >>> >>> >>> >>> I wasn’t aware that ALL of my customers are now going to have to >>> re-create their account login credentials because they don’t carry over >>> from Plat. >>> >>> I guess this is universal with SONAR, if you want a billing portal >>> for your customers, they will ALL have to be sent some notification >>> or link asking them to re-create that info or make new credentials >>> based off their account email address. >>> >>> >>> >>> What a cluster F >>> >>> >>> >>> I’m going to cry >>> >>> >>> >>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson >>> Sent: Thursday, January 11, 2018 9:38 PM >>> >>> >>> To: af@afmug.com >>> Subject: Re: [AFMUG] Sonar Migration from Platypus >>> >>> >>> >>> Well, I manually fixed all my account types. >>> >>> >>> >>> Now, a week later, the billing portal hosted part is showing up, BUT >>> nothing works, no login and their guy Jacob is MIA again. >>> >>> >>> >>> I’ve had accounts and cash flow FROZEN for a week for this. >>> >>> >>> >>> It’s crazy, I’m about to lose my mind with SONAR. >>> >>> >>> >>> Damnit! >>> >>> >>> >>> >>> >>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett >>> Sent: Wednesday, January 10, 2018 8:30 PM >>> To: af@afmug.com >>> Subject: Re: [AFMUG] Sonar Migration from Platypus >>> >>> >>> >>> My wife had a temp job once re-entering accounts for an insurance >>> company which was migrating systems. >>> >>> As long as the human meat computer operating the keyboard is smart >>> enough to solve more problems than they create then it sounds good in >>> theory. >>> >>> >>> >>> >>> >>> ------ Original Message ------ >>> >>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net> >>> >>> To: af@afmug.com >>> >>> Sent: 1/10/2018 6:05:02 PM >>> >>> Subject: Re: [AFMUG] Sonar Migration from Platypus >>> >>> >>> >>> >>> >>> >>> >>> we have done something like 3...maybe 4 purchases of networks upwards >>> to 350 customers / devices. Each time I've had our people manually enter >>> data. >>> Too risk adverse of import problems or things not working right. >>> I've had them do the data entry and I've come behind them to check >>> everything. I'm >>> not sure at this point I'd do it any other way. I remember Evan doing >>> something similar - he had 3-4-5 data entry people entering people at >>> one time during a conversion. >>> >>> >>> >>> It is never pretty but in the end when you're done it is a pretty >>> good feeling. >>> >>> >>> >>> >>> >>> ----- Original Message ----- >>> >>> From: Adam Moffett >>> >>> To: af@afmug.com >>> >>> Sent: Wednesday, January 10, 2018 2:44 PM >>> >>> Subject: Re: [AFMUG] Sonar Migration from Platypus >>> >>> >>> >>> Sorry, I wasn't trying to say you were doing it wrong or anything. >>> >>> >>> ------ Original Message ------ >>> From: "Sterling Jacobson" <sterl...@avative.net> >>> To: "af@afmug.com" <af@afmug.com> >>> Sent: 1/10/2018 3:40:27 PM >>> Subject: Re: [AFMUG] Sonar Migration from Platypus >>> >>>>Sure, in my spare time I'll just create some DB scripts and then go >>>>through every account to make sure it worked out and reload. >>>> >>>>Oh wait, how is that saving me time and money? >>>> >>>>It isn't. >>>> >>>>I elected to take their import, do some brief overview to make sure >>>>things were generally ok. >>>>Then modify/update the ones that have problems. >>>> >>>>Though that takes time, it's still less effort than starting from >>>>scratch. >>>> >>>>What I was told was it would be easy to migrate in a day or two and >>>>get running. >>>> >>>>So not the case. >>>> >>>> >>>> >>>>-----Original Message----- >>>>From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett >>>>Sent: Wednesday, January 10, 2018 1:36 PM >>>>To: af@afmug.com >>>>Subject: Re: [AFMUG] Sonar Migration from Platypus >>>> >>>>If I recall correctly, the Sonar documentation suggested using the >>>>API to write a script to set everything up. I think the idea is you >>>>can test your import script, then just blow away the Sonar instance >>>>and try again if you have problems. Repeat until your script does >>>>everything you want. Then when flag day comes you have a well tested >>>>process. >>>> >>>>I know I heard that somewhere....if it wasn't in the docs it might >>>>have been in one of the videos. >>>> >>>>-Adam >>>> >>>> >>>>------ Original Message ------ >>>>From: "Sterling Jacobson" <sterl...@avative.net> >>>>To: "af@afmug.com" <af@afmug.com> >>>>Sent: 1/10/2018 2:51:58 PM >>>>Subject: [AFMUG] Sonar Migration from Platypus >>>> >>>>>So here is a current update on my months long progress moving from >>>>>Platypus to Sonar. >>>>> >>>>>It's not automatic by any means. >>>>> >>>>>Data import is taking a long time and its painful and costs a lot >>>>>extra. >>>>> >>>>>I'm having to manually correct/add accounts to Sonar with rate group >>>>>changes, address validations etc. >>>>> >>>>>They appear to be understaffed. >>>>> >>>>>A lot of their system isn't theirs too, which is OK I guess, just >>>>>didn't realize that. >>>>> >>>>>Import is a third party process if you don't want to do it yourself. >>>>>Actual payment site isn't them, you host it yourself or get a >>>>>hosting company, and have to maintain it yourself. >>>>>Paper statements are not directly them, you have to set up a third >>>>>party account and pay/manage them. >>>>> >>>>>This is just a 'simple' import of billing function only. >>>>> >>>>>I didn't even have any network information for any accounts, so I >>>>>shudder to think how that would have migrated. >>>>> >>>>>Also I didn't really see them emphasizing the fact that their >>>>>database and Plat could get seriously out of synch if you are not careful. >>>>> >>>>>I've had to manually suspend everything in Platypus to assure data >>>>>isn't out of sync with the new system until it comes online. >>>>> >>>>>That means it's been days of people calling/contacting me trying to >>>>>pay bills and I'm stuck in the middle. >>>>> >>>>>Don't want to roll back since I've spent so many hours now on >>>>>migration. >>>>> >>>>>Can't go forward yet because I'm still waiting on massive fixes to >>>>>rates on customers, and web site creation/setup for billing. >>>>> >>>>>Let's just say I'm excited to get onboarding done and running, but >>>>>I'm also crying because it's not there yet and help is slow to come >>>>>some days. >>>>> >>>>> >>>>
