Also. How do I get American support that can solve my issue while on the phone? The few times I’ve called in someone takes my info down and just opens a ticket.
> On Feb 20, 2018, at 19:26, Matt Hoppes <mattli...@rivervalleyinternet.net> > wrote: > > Why does Cambium Support suck so bad? > > Why do they not have access to my cnMaestro account? > > Every time I open a ticket I’m asked 10 questions that could all be answered > if the tech had access to my cnMaestro cloud account. > > What firmware version? How is it configured? Etc etc. > > Instead of getting solutions when I open a ticket I get question after > question back. > > I’ve had nothing but issues since embarking on my Cambium adventures a month > ago. > > Latest issue is a cnPilot device that was connected and working fine for > several weeks, now it shows connected and stats but won’t let me change the > SSID from the cloud.
